Lead Mental Health Technician Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Skilled Mental Health Technician with numerous degree and extensive mental health services background. Supported numerous patients in large residential treatment facility and played a key role in achievement of positive patient outcomes. Excellent communication and patient management skills leading to desirable results. I'm eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I'm motivated to learn, grow and excel within an organization

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 8 in the development of properly structuring numerous mental health units
  • Documented and resolved behavioral issues in which led to positive communication and corrective behaviors.
  • Supervised team of 16 staff members.
  • Achieved improving employee morale through effectively helping with developing a reward system to help decrease a stressful working environment and improve positive employee attitudes
  • Microsoft Office
  • Rapport Building
  • Attention to Detail
  • Interpersonal Skills Development
  • Problem Solving
  • Employee Training
  • Critical Thinking
  • Adaptability and Flexibility
  • Verbal and Written Communication
  • Crisis Management
  • Behavior Observation
  • Developmental Disability Rehabilitation
  • Patient Restraint
  • Progress Documentation
  • HIPAA Requirements
  • Treatment History Review
  • Encouragement and Motivation
  • Clinical Documentation
  • Activities of Daily Living ADL Assistance
  • Indirect Patient Care
  • Care Coordination
  • Decision Making
  • Inpatient Treatment
  • Patient and Family Education
  • Psychological Therapy Treatments
  • Recreational Activity Planning
Work History
Lead Mental Health Technician, 04/2020 to Current
HcaCottonwood Heights, UT,
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes
  • Attended therapeutic educational group meetings and supported patients with guidance from RN or medical professional
  • Applied de-escalation and limit-setting techniques to promote patient cooperation
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge
  • Performed scheduled patient safety checks and documented results to establish patients' well-being
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences
  • Took and monitored vital signs, administered medications and managed patient behavior
  • Treated clients and families with respect and dignity
  • Charted on each patient daily
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients
  • Assisted and counseled 20 patients daily
  • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA)
  • Counseled and mentored clients on substance use and life choices
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being
Medication Aide, 08/2018 to 04/2020
State Of KentuckyMadisonville, KY,
  • Report any changes in residents' physical condition and/or behaviors
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Kept digital records of patient details, medications, billing and other activities.
  • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from any harm.
  • Administered prescribed drugs to high-volume patient caseload.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Reported changes in patient status regarding drug therapy.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Followed nutritional plans to prepare optimal meals.
  • Checked vital signs on daily basis and contacted supervisor regarding any patient health concerns or behavioral changes.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Maintained best-in-class standards for individualized care in 40-bed unit by continuously checking in with patients and families and quickly providing care.
Memory Care Coordinator/ Manager, 09/2016 to 08/2017
Kootenai Medical CenterSandpoint, ID,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Accomplished multiple tasks within established timeframes.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Directed staff and managed annual capital budget.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Supported patient care excellence via planning and interpretation of programs.
  • Enhanced application of nursing and medical practices in alignment with laws and regulations.
  • Assisted in resolving facility discrepancies by participating in resident surveys.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Administered medication as directed by physician.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Assisted disabled clients to support independence and well-being.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Conferred with physician to discuss patient condition and medical care.
  • Documented vitals, behaviors and medications in client medical records.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe and well-organized patient environment.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Supervised daily activities and provided assistance to staff.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Achieved financial objectives by preparing annual budget and scheduling expenditures.
  • Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
  • Assisted in development and implementation of policies, procedures and regulations for unit operations.
  • Coordinated nursing with other services to promote continuity of total regimen of care.
  • Promoted patient independence by establishing patient care goals and taught and counseled patients, friends, and family about medications and self-care skills.
  • Met with nursing staff and support personnel to plan services, programs and activities.
  • Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
  • Maintained adequate stock of medications, supplies and equipment to meet patient needs.
  • Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Direct day-to-day administrative and operational functions for 60-bed facility, providing guidance and leadership to over 11 employees across more than 3 departments.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Mental Health Specialist, 01/2015 to 02/2016
Wright Direction Family ServicesCity, STATE,
  • Provided clients with recommendations to community resources.
  • Performed client assessments and developed treatment plans.
  • Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
  • Communicated with clients to develop social and psychiatric observations.
  • Documented client progress in confidential files.
  • Utilized psychosocial skills to support clients in meeting therapeutic goals.
  • Monitored patients and assessed suicide risks.
  • Presented lectures and seminars in community to increase awareness of mental health issues.
  • Maintained caseload of 4 active clients and 4 clients within assessment phase.
  • Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
  • Leveraged positive uncertainty and multi-systemic family systems therapy to help clients deal with ambiguity, accept inconsistencies and adopt intuition when making decisions.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Observed and monitored client behavior and responses to treatment.
  • Ran individual therapy and family therapy sessions for children ages 11 to 17.
  • Involved clients' family members in planning social service programs.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Offered and documented treatment consent forms in patient health records.
  • Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Masters of Art: Human Resource Development in Art, Expected in 10/2017
Webster University - St.Louis, Mo,
Master of Arts: Managerial Leadership, Expected in 10/2017
Webster University - ,
Bachelors of Art: Sociology/ Criminal Justice Technology, Expected in 05/2013
Claflin University - ,
September 2017 to Present Certified Medication Aide CPR Certification

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Resume Overview

School Attended
  • Webster University
  • Webster University
  • Claflin University
Job Titles Held:
  • Lead Mental Health Technician
  • Medication Aide
  • Memory Care Coordinator/ Manager
  • Mental Health Specialist
  • Masters of Art
  • Master of Arts
  • Bachelors of Art