Dedicated and empathetic Medical Assistant offering seven years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
Proper sterilization techniques
Charting expertise
Understands medical procedures
HIPAA compliance
Venipuncture and phlebotomy
Patient feeding
Medical billing
Inventory and supply management
Medical terminology knowledge
Specimens collection and processing
Customer Service
General housekeeping ability
Quick problem solver
Team management and supervision
Sterile technique
EKG set up and monitoring
Obstetrics and fetal development sonography
Stocking supplies
Electrocardiography (EKG)
Vital sign monitors
Medical terminology
Bilingual in Spanish
Diagnostic procedures
Patient scheduling
Data entry
Communicating with patient families
Phlebotomy
STD counseling
Clinical applications
Education and Training
Del Mar CollegeCorpus Christi, TXExpected in 05/2008 ā āGED: - GPA:
Southern Careers InstituteCorpus Christi, TX, Expected in 08/2016 ā āAssociate of Science:Medical Assistant Program - GPA:
Experience
Ascension (System Office) - Lead Medical Assistant Otsego, MI, 06/2017 - Current
Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
Assisted patients with registration, new patient paperwork and check-out process.
Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
Set up, cleaned and stocked examination rooms with medical supplies.
Supervised, trained and coached team of medical assistants.
Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Assisted back office patient processes to reduce customer wait time by approximately 20%.
Kept facility stocked with necessary supplies, equipment and instruments.
Reviewed treatment sheets for consistency, completeness and accuracy.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Assessed, documented and monitored vital signs for more than 20 patients per day.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Processed and produced ER, OR and portable x-ray information to assist diagnosis.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Administered rapid tests such as Strep and Flu to help clinical staff assess conditions.
Prepared prescription refill requests on behalf of physician to prevent lags.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Contacted pharmacies to submit and refill patients' prescriptions.
Used MOMs software to process patient payments and update accounts.
Missouri State University - Medical Assistant Springfield, MO, 06/2015 - 06/2017
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
The Results Companies - Customer Service Representative Agent City, STATE, 01/2011 - 01/2013
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Delivered service and support to each customer, paving way for future business opportunities.
Evaluated customer account information to assess current issues and determine potential solutions.
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