lead medical assistant resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • HIPAA Compliance
  • Understands Medical Procedures
  • Patient Relations
  • Problem Anticipation and Resolution
  • Time Management
  • Multitasking and Prioritization
  • Critical Thinking
  • Decision Making
  • Completing Insurance Forms
  • Clear Communication
  • Clinical and Operational Judgement
  • Multi-line Telephone System Operation
  • Medical Terminology Understanding
08/2017 to Current Lead Medical Assistant South Shore Health | Weymouth, MA,
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Assisted patients with registration, new patient paperwork and check-out process.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Documented notes during patient visits.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Supervised, trained and coached team of medical assistants.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Scheduled appointments for patients via phone and in person.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
08/2016 to 08/2017 Teller/Banker Wells Fargo | City, STATE,
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
  • Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
  • Received and counted daily inventories of cash, drafts and checks.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Maintained confidentiality of bank records and client information.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Trained employees on cash drawer operation.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Prepared official checks for customer and internal bank needs.
  • Performed special services for customers, ordering bank cards and checks.
  • Built and maintained client relationships through quality, personalized interactions.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Delivered exceptional service to customers in person or over telephone.
  • Opened new checking, savings and lines of credit for customer accounts.
01/2015 to 04/2016 Sales Associate Supervisor Fossil | City, STATE,
  • Analyzed competitors' successes and failures, evaluating impact on market.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Prepared sales production reports for senior management.
  • Developed and implemented new sales strategies to update product lines.
  • Performed sales consultations and educated clients on products and services.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Created and maintained sales environment to support business objectives.
Education and Training
Expected in 02/2016 Medical Assistant Certificate | Medical Assisting Carrington College, San Jose, CA, GPA:
Expected in 05/2012 High School Diploma | Mount Madonna High School, Gilroy, CA, GPA:

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Resume Overview

School Attended

  • Carrington College
  • Mount Madonna High School

Job Titles Held:

  • Lead Medical Assistant
  • Teller/Banker
  • Sales Associate Supervisor


  • Medical Assistant Certificate
  • High School Diploma

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