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lead medical assistant resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated and empathetic Medical Assistant of 3+ years offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Well-versed in management of electronic medical records systems and information management.

Skills
  • CPR
  • HIPAA Compliance
  • CDT
  • Numbing
  • KTP and IPL Knowledge
  • Reporting to patients of pathology results
  • Yearly training on regulations (Waste management, Formaldehyde safety, Cryotherapy safety, etc.)
  • Inventory and Supply Management
  • Understands Medical Procedures
  • Professional Bedside Manner
  • Proper Sterilization Techniques
  • Treatment Room Preparation
  • Wound Care
  • Appointment Scheduling
  • Time Management
  • Critical Thinking
  • Clinical and Operational Judgement
  • Multitasking and Prioritization
  • Clear Communication
  • Decision Making
  • Updating Medical Records
  • Procedure Assistance
  • Coordinating Drug Refills
Experience
Lead Medical Assistant, 02/2020 - Current
St. Joseph Health Burbank, CA,
  • Supervised, trained and coached team of medical assistants.
  • Guided patients to room, discussed patient medical history and entered information for physician or other clinical staff to review. Charting notes and prescribing medications for physicians/providers.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Responsibilities of tracking and ordering medical supplies for the entirety of the clinic.
  • Assisting in surgical procedures that also included numbing, and electrodessication (varied).
  • Tracking records and uploading to patients chart and notifying physician/provider
  • Prior authorizations
  • Scheduled appointments for patients via phone and in person.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Elderly Caregiver, 02/2019 - 01/2020
Trinity Health Corporation Chicopee, MA,
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Laundered clothing and bedding to prevent infection.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Redirected clients with memory issues, providing safety guidance protection.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Recognized emergencies and notified paramedics and family members.
  • Training hands on learning for new employees of sensory and motive skills for elders of Alzheimer’s and Dementia
  • Documentation of proper care including showering and restroom breaks
Guest Assistant, 06/2018 - 10/2018
Unitypoint Health Bettendorf, IA,
  • Greeted and assisted guests with variety of inquiries, promoting service standards.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Redirected clients with memory issues, providing safety guidance protection.
  • Tracked and reported clients' progress based on observations and conversations.
  • Recognized emergencies and notified paramedics and family members.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Monitored health and well-being of clients and reported significant health changes.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Gas Pump Attendant, 01/2016 - 01/2018
Soft Cloth Car Wash City, STATE,
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Collected payments for dispensed gas and tendered change or receipts to customers.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
  • Sold store items and vehicle services to customers.
  • Cleaned parking areas, restrooms or equipment and removed trash.
  • Answered customers' questions and addressed complaints in person and via phone.
  • Prepared daily reports of fuel, oil and accessory sales.
  • Responded to questions about local area and company services.
  • Provided customers with information about local roads or highways.
  • Suggested and explained recommended services to meet customer needs and resolve specific issues.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Operated car washes to clean vehicles.
  • Detailing interior and exterior of vehicles
  • Training new employees
  • Previously certified to refill propane tanks
Education and Training
High School Diploma: , Expected in 06/2017
-
Howell High School - Howell, MI
GPA:
Status -
  • Honor Roll of 2017
  • 3.5+ GPA
: Science Education, Expected in
-
Lansing Community College - Howell,
GPA:
Status -
  • Honor Roll Summer of 2022
  • 3.5+ GPA

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Resume Overview

School Attended

  • Howell High School
  • Lansing Community College

Job Titles Held:

  • Lead Medical Assistant
  • Elderly Caregiver
  • Guest Assistant
  • Gas Pump Attendant

Degrees

  • High School Diploma
  • Some College (No Degree)

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