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lead medical assistant resume example with 8 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Results-focus medical professional with strength in medical office practices, customer service and patient relations. Proactive leader with strengths in communication and collaboration. Proficient in leveraging friendly and helpful patient interactions to improve satisfaction ratings and patient loyalty. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Data entry
  • Staff supervision
  • Patient relations
  • Records management
  • Schedule management
  • Hospital coordination
  • Health information systems
  • Microsoft Office
  • Leadership
  • Communication
  • Medical evaluation
  • HIPAA compliance
  • Inventory and supply management
  • Medical terminology knowledge
  • Customer Service
Education and Training
Strayer University Washington, DC Expected in 12/2022 Bachelor of Science : Business Administration - GPA :
Eastern Virginia Career College Fredericksburg, VA Expected in 06/2012 Clinical And Clerical Medical Assisting : - GPA :
Chancellor High School Fredericksburg, VA, Expected in 06/2009 High School Diploma : - GPA :
Certifications
  • Certified Clinical Medical Assistant (CCMA)
Experience
Advanced Urology - Lead Medical Assistant
Snellville, GA, 12/2019 - Current
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Communicated with patients by phone and via written correspondence.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Improved patient care and daily task efficiency resulting in smoother operations.
Northwestern Medicine - Medical Assistant/Procedure Scheduler
Vernon Hills, IL, 12/2017 - 11/2019
  • Assisted physicians and clinicians with examinations and procedures
  • Organized, reviewed, and forwarded incoming test results to care teams
  • Cleaned, prepared, and maintained examination rooms and treatment areas
  • Prepared specimens for outside lab testing
  • Answered the phone to provide information, schedule appointments and take down messages
  • Worked with pharmacy staff to authorize drug refills and relay prescription information
  • Assisted with basic care such as removing sutures, giving injections and collecting tissue or blood samples
  • Completed patient interviews and intake forms, including documenting vital signs and medical histories
  • Assisted physicians and clinicians with examinations and procedures
  • Cleaned, prepared, and maintained examination rooms and treatment areas
  • Assisted with basic care such as removing sutures, giving injections and collecting tissue or blood samples
  • Completed patient interviews and intake forms, including documenting vital signs and medical histories
  • Guided patients, changed schedules, and managed claims to keep office operating efficiently
  • Delivered excellent customer service and facilitated development of patient and clinician relationships
  • Interviewed patients to complete documents, case histories and forms
  • Completed insurance and other claim forms
  • Schedule procedures & obtain all accurate information for hospital admissions and laboratory services, including insurance verification and authorization needed for scheduling
  • Coordinate with hospital and patients for procedure scheduling and ensure all information accurate and scheduled correctly.
Concentra - Medical Assistant Manager
Brighton, MI, 11/2015 - 11/2017
  • Managed schedules, assignments and performance of nursing staff.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Led and motivated 10-12 employees through supervision, -training and coaching on duties and daily operational activities.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Initiated training and education programs for supporting healthcare staff.
  • Participated in meetings with department heads to discuss census information, admissions and discharges for residents.
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive clinical and clerical changes.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
ADVANCED SPINE AND PAIN - Medical Call Center Specialist
City, STATE, 11/2013 - 11/2015
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with patients to track requests, problems and solutions.
  • Managed high-volume of inbound and outbound patient calls.
  • Entered insurance, demographics and health history into patient database.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

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Resume Overview

School Attended

  • Strayer University
  • Eastern Virginia Career College
  • Chancellor High School

Job Titles Held:

  • Lead Medical Assistant
  • Medical Assistant/Procedure Scheduler
  • Medical Assistant Manager
  • Medical Call Center Specialist

Degrees

  • Bachelor of Science
  • Clinical And Clerical Medical Assisting
  • High School Diploma

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