Dedicated and empathetic Lead Medical Assistant offering 10+ years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
ECW (Electronic Clinical Works
Extensive Centricity (Super User) and Meditech
Chart Capture
Crisp
Billing and Collections
Microsoft Work, Excel, Power Point
CPR Certified
Experience
Lead Medical Assistant, 09/2018 - Current South Shore Health – Kingston, MA,
Assessed, optimized and elevated operations to target current and expected demands.
Worked closely with Medical Assistants to understand needs and resolve diverse issues.
Followed [Job Title] advice to improve leadership and supervisory skills.
Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
Set up, cleaned and stocked examination rooms with medical supplies.
Closed and submitted all patient insurance claims by end of each day.
Supervised, trained and coached team of medical assistants.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Trained newly hired top talent to fill key positions and maximize productivity.
Kept facility stocked with necessary supplies, equipment and instruments.
Maintained clean and organized work area with adequate supplies and reagents.
Educated patients about medications, procedures and physician's instructions.
Trained patients on how to properly operate medical equipment.
Ordered and received disposable supplies and created SAP purchase orders.
Medical Assistant, 08/2013 - 09/2018 Beaumont Hospitals – Grosse Pointe Park, MI,
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Organized charts, documents and supplies to maintain team efficiency.
Scheduled appointments for patients via phone and in person.
Performed routine tests such as urine dip stick, vision and hearing tests.
Assisted with technical treatments and entered information within patient records and charts.
Sterilized medical equipment after each procedure.
Requested scripts from doctors and verified insurance and coding.
Contacted pharmacies to submit and refill patients' prescriptions.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Kept facility stocked with necessary supplies, equipment and instruments.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Educated patients about medications, procedures and physician's instructions.
Monitored patient stability by checking vital signs and weight.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Medical Assistant, 07/2008 - 07/2013 Bluecross Blueshield Of South Carolina – Alabama, NY,
Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Scheduled and confirmed appointments.
Delegated administrative duties, replenished stock, answered phones and greeted customers.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Addressed guest emergencies immediately and proficiently by administering basic first aid or by contacting internal and external resources according to established protocols.
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