Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards. Conscientious Healthcare professional offering over 12 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Accomplishments
Recognized for going above and beyond the call of duty.
Successfully transitioned facility to use of Sevoicity.
Recognized for outstanding dedication to patient care.
Lowered equipment costs by 20% by implementing new inventory tracking system.
Promoted to Lead Medical Assistant.
Supervised team of 5 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
Completing Insurance Forms
Routine Laboratory Testing
Operating EKG Equipment
Treatment Room Preparation
Coordinating Drug Refills
Cleaning and Organizing
Diagnostic Testing
Multi-Line Telephone System Operation
Patient Relations
Social Perceptiveness
Pharmacy Relations
Blood and Tissue Collection
Examination Preparation
X-Ray Processing
Clinical and Operational Judgement
Transcription and Dictation
Problem Anticipation and Resolution
Updating Medical Records
Wound Care
Bookkeeping Support
Height and Weight Measurement
Supervised Visitation
Patient Toileting
Patient Feeding
Wound Care and Irrigation
HIPAA Compliance
HIV Research
Patient Skin and Nail Care
Answering Questions
Proper Sterilization Techniques
Supporting Daily Living Needs
Monitoring Patient Progress
Performing EKGs
Rapid Strep Testing
Diagnostic Equipment Expertise
Injection Administration
Insurance Claims
Inventory and Supply Management
Family Medicine
Recording Vital Signs
Operational Standards
Medical Terminology
Documentation Procedures Expertise
Endometrial Biopsy
Professional Bedside Manner
Proper Waste Disposal
Medical Histories and Vital Statistics
Medical Billing
Medical History Collection
Medication Side Effect Knowledge
Lab Specimens and Collections
Referral Verification
Grooming and Bathing Assistance
Medical Coding
Advanced Anatomy Knowledge
Sterile Processing
Ultrasound Setup
Sample Auditing
Electronic Charting
Removing Sutures
Medical Supply Monitoring
Transportation Assistance
Behavioral Health Electronic Health Records
Simple Dressings
Account Updates
Efficiency Improvement
Holter Monitoring
Charting Expertise
Medical Assistance
EMR Systems
Restocking Supplies
Dressing Removal
Pulse Oximetry
Patient History Documentation
Venipuncture Expertise
Bone Density
Sharps Disposal
Standards Compliance
Cardiopulmonary Resuscitation (CPR)
Injury Treatment
Foley Catheter Insertion and Removal
Health Insurance Processing
Performing Immunizations
Reporting Costs
Enhancement Support
Remote Video Conferencing
Laboratory Validation
Managing Medical Laboratory Equipment
Performing Urinalysis
Preliminary Testing
Vision and Hearing Tests
Vitals Collection and Documentation
Pulmonary Function Measurement
Work History
Lead Medical Assistant, 09/2019 - Current Grand View Hospital – Sellersville, PA,
Precepted newly hired medical assistants to train each on office procedures and important tasks.
Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
Documented patient information in EMR and prepared paperwork for Physician's.
Assisted physicians and nurses with clinical procedures such as Incision and draining, lacerations, and irragations.
Coordinated work of junior staff to keep team performance high and effectively handle needs of 80+ patients per day.
Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
Audited samples and refrigerated medications to verify freshness and remove any expired packages.
Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
Managed registrations for registration department with providers and high patient volumes.
Sanitized, restocked and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Documented vital signs and health history for patients in clinic and hospital environments.
Collected and documented patient medical information such as blood pressure and weight.
Called and faxed pharmacies to submit prescriptions and refills.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Taught patients about medications, procedures and care plan instructions.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Prepared and administered medications to alleviate patient symptoms.
Patient Care Coordinator, 11/2020 - 03/2022 Vireo Health – Minneapolis, MN,
Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Worked closely with patients to deliver excellent and direct individualized patient care.
Delivered excellent patient experiences and direct care.
Maintained confidentiality of patient data and condition to safeguard health information.
Worked with patients to schedule tests and procedures.
Worked with patients and families to develop future plans and discuss care actions.
Established rapport and relationships with patients and external partners to cross-train and support medical staff.
Upheld confidentiality requirements and regulatory compliance guidelines.
Reviewed each step of patient care and made proactive adjustments to avert issues.
Monitored ongoing care and proactively corrected problems.
Reviewed medical charts and served as liaison between patient, doctor and hospital.
Managed prescriptions by sending electronic requests for new medications and refills.
Encouraged patients to schedule recommended tests and procedures.
Completed documentation of care, hospital actions and patient activities.
Developed strategic relationships with general practitioners and coworkers to build strong network.
Resolved problems with areas such as communication and billing that could negatively impact services.
Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
Sent and handled electronic requests for new medications and medication refills.
Resolved problems with communication and billing to foster seamless services.
Met with patients and families to discuss care and plan of action for future.
Measured effectiveness with team and implemented recommendations for long-term improvements.
Determined need for special assessment activities for complex cases, effectively handling care plans.
Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
Maintained inventory of pharmaceutical products for sufficient supply in office.
Supported patient care excellence via planning and interpretation of programs.
Completed resident assessments in accordance with current regulations and guidelines.
Updated policies and procedures, leading continuous improvement of resident assessments and care.
Supervised all levels of care for patients pursuing substance abuse treatment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat business and improved sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Provided information regarding charge accounts and loyalty programs.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Educated customers about billing, payment processing and support policies and procedures.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies and services.
Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Communicated professionally with colleagues, freelancers and clients.
Promptly responded to inquiries and requests from prospective customers.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 15%.
Managed timely and effective replacement of damaged or missing products.
Trained staff on operating procedures and company services.
Cross-trained and provided back up for customer service managers.
Effective liaison between customers and internal departments.
Sought ways to improve processes and services provided.
Increased efficiency and team productivity by promoting operational best practices.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cross-trained and backed up other customer service managers.
Handled over 75 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Promoted available products and services to customers during service, account management and order calls.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
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