lead medical assistant resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Over the past three and a half years I have gained extensive knowledge in both non surgical cosmetic treatments and plastic surgery. I am proficient in various EMR systems, scheduling patients, and comfortable working in a fast pace and ever evolving environment. I started off working as the front desk patient concierge. This position gave me the opportunity to form relationships with our patients, gain knowledge on products and treatments performed in office. I was promoted to the clinical team, ultimately becoming the lead medical assistant. The surgical team relies on my ability to move quickly, work efficiently, and offer support in any area. I love working as a team but am also comfortable working on individual projects. I enjoy learning knew things and have taken on roles that are typically outside the traditional role of a MA. I thrive under pressure, pay attention to detail, and anticipate the needs of my team. Patients rely on knowledge of treatments and surgical care.

  • Medical Terminology
  • Basic Life Support (BLS)
  • Healthcare Management
  • Quality Standards and Protocols
  • Building Rapport and Credibility
  • Registration and Scheduling
  • Evaluating Quality of Care
  • Resolving Problems
  • Verbal and Written Communication
  • Communicating to Patients and Families
  • Explaining Policy and Procedures
Work History
03/2019 to Current
Lead Medical Assistant Lifepoint Hospitals Brentwood, TN,
  • Answering the office phone in two rings or less. Scheduling patients for consultations, treatments and booking surgery.
  • Credentialing the Plastic Surgeon when scheduling consultation for new patients.
  • Functioned as an patient advocate, addressing private and time sensitive concerns.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Obtained client surgical and medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician exams and treatments. Responsible for pulling product; Botox, Dysport, Juvederm, RHA filler.
  • Responsible for all taking all patients photos, both surgical and nonsurgical.
  • Taught patients about medications, procedures and care plan instructions in regards to all cosmetic treatments. Including but not limited to injectables (Botox, Juvederm, RHA fillers), lasers, and surgical.
  • Created custom skin care protocols using Zo Skin Health products and medical grade products.
  • Performed various patient treatments; chemical peels, Cool Sculpting, Glacial RX.
  • Familiar with HRT programs, and was responsible for creating custom treatment protocols after evaluating patient bloodwork.
  • Collaborated with both medical and administrative team to maintain patient-focused, engaging and compassionate environment.
  • Created and managed content for all various social media platforms. Including but not limited to, Instagram, Facebook, YouTube and website.
  • Approved, reviewed and edited content flowing to website.
  • Responsible for inventory and ordering product and supplies, for patient clinic and OR team.
12/2018 to 03/2019
Server Shift Leader Monarch Casino Black Hawk Reno, NV,
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Anticipate guests needs and address their concerns.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
09/2015 to 12/2017
Server Bickford Senior Living Tinley Park, IL,
  • Extensive knowledge of menu and proper pairings with wines, beers, and signature cocktails.
  • Ability to multitask and be supporting member of the team.
  • Food running, restocking and working together on large parties.
  • Creating comfortable and inviting atmosphere for guests.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
05/2012 to 11/2015
Barista Holiday Inn Club Vacations Galveston, TX,
  • Being able to work quickly and effectively, while multitasking.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Creating delicious beverages and personal experience for guests in an efficient manner.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
Expected in 03/2019
Bachelor of Arts: Biology
Florida Atlantic University - Boca Raton, FL,
Expected in 05/2010
High School Diploma:
Dreyfoos School of The Arts - West Palm Beach, FL,

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Resume Overview

School Attended

  • Florida Atlantic University
  • Dreyfoos School of The Arts

Job Titles Held:

  • Lead Medical Assistant
  • Server Shift Leader
  • Server
  • Barista


  • Bachelor of Arts
  • High School Diploma

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