Over the past three and a half years I have gained extensive knowledge in both non surgical cosmetic treatments and plastic surgery. I am proficient in various EMR systems, scheduling patients, and comfortable working in a fast pace and ever evolving environment. I started off working as the front desk patient concierge. This position gave me the opportunity to form relationships with our patients, gain knowledge on products and treatments performed in office. I was promoted to the clinical team, ultimately becoming the lead medical assistant. The surgical team relies on my ability to move quickly, work efficiently, and offer support in any area. I love working as a team but am also comfortable working on individual projects. I enjoy learning knew things and have taken on roles that are typically outside the traditional role of a MA. I thrive under pressure, pay attention to detail, and anticipate the needs of my team. Patients rely on knowledge of treatments and surgical care.
- Medical Terminology
- Basic Life Support (BLS)
- Healthcare Management
- Quality Standards and Protocols
- Building Rapport and Credibility
- Registration and Scheduling
- Evaluating Quality of Care
- Resolving Problems
- Verbal and Written Communication
- Communicating to Patients and Families
- Explaining Policy and Procedures
Brentwood, TN, 03/2019 - Current
- Answering the office phone in two rings or less. Scheduling patients for consultations, treatments and booking surgery.
- Credentialing the Plastic Surgeon when scheduling consultation for new patients.
- Functioned as an patient advocate, addressing private and time sensitive concerns.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Obtained client surgical and medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician exams and treatments. Responsible for pulling product; Botox, Dysport, Juvederm, RHA filler.
- Responsible for all taking all patients photos, both surgical and nonsurgical.
- Taught patients about medications, procedures and care plan instructions in regards to all cosmetic treatments. Including but not limited to injectables (Botox, Juvederm, RHA fillers), lasers, and surgical.
- Created custom skin care protocols using Zo Skin Health products and medical grade products.
- Performed various patient treatments; chemical peels, Cool Sculpting, Glacial RX.
- Familiar with HRT programs, and was responsible for creating custom treatment protocols after evaluating patient bloodwork.
- Collaborated with both medical and administrative team to maintain patient-focused, engaging and compassionate environment.
- Created and managed content for all various social media platforms. Including but not limited to, Instagram, Facebook, YouTube and website.
- Approved, reviewed and edited content flowing to website.
- Responsible for inventory and ordering product and supplies, for patient clinic and OR team.
Reno, NV, 12/2018 - 03/2019
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Anticipate guests needs and address their concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
Tinley Park, IL, 09/2015 - 12/2017
- Extensive knowledge of menu and proper pairings with wines, beers, and signature cocktails.
- Ability to multitask and be supporting member of the team.
- Food running, restocking and working together on large parties.
- Creating comfortable and inviting atmosphere for guests.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Galveston, TX, 05/2012 - 11/2015
- Being able to work quickly and effectively, while multitasking.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Creating delicious beverages and personal experience for guests in an efficient manner.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils and seating areas daily.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Length
- Personalization
- Target Job
Resume Overview
School Attended
- Florida Atlantic University
- Dreyfoos School of The Arts
Job Titles Held:
- Lead Medical Assistant
- Server Shift Leader
- Server
- Barista
Degrees
- Bachelor of Arts
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
