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Lead Massage Therapist and Trainer Resume Example

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LEAD MASSAGE THERAPIST AND TRAINER
Professional Summary

Multi-talented professional who is successful in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity . Reliable and upbeat successful at promoting customer loyalty, satisfaction. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Skills
  • Medical terminology knowledge
  • Complaint resolution
  • Training development aptitude
  • Service standard compliance
  • Staff education and training
  • Professional telephone demeanor
  • Customer service
  • MS Office
  • Supervision
  • Organization
Work History
Lead Massage Therapist and TrainerMassage Envy - Waxahachie, TX05/2016 - Current
  • Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates.
  • Sanitized and cleaned massage therapy and common rooms.
  • Provided daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
  • Performed several hours of massage per week for clients with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
  • Spoke with clients regarding health history, expectations, services and procedures for customer satisfaction.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service rapport for salon with daily customers.
  • Grew sales with great work ethic, individualized care plans and positive attitude.
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Coordinated and prioritized required training courses for therapists.
Lead Massage Therapist and Trainer Massage Envy - Mansfield, TX06/2010 - 02/2014
  • Addressed issues arising from athletic activity, including mobility limitations, tennis elbow, back pain and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
  • Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates.
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Enchanted Rains MassageSelf Employed/Owner - Midlothian, TX03/2007 - 05/2010
  • Interacted well with therapists and customers to build connections and nurture relationships.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Appraised inventory and ordered new merchandise to keep quantities well-stocked.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Supported top-level decision-making and strategy planning, forging productive relationships with Employees and customers.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate time frames, and followed up to achieve resolution.
  • Established performance and service goals and held associates accountable for individual performance.
Education
Licensed Massage Therapist : Massage Therapy Texas Massage Institute - Dallas, TX05/2000
Bachelor of Science: Business ManagementDeVry University - Irving, TX05/2006
  • Awarded Best Senior Project
  • Dean's List 2004, 2005,2006
  • Graduated with 3.85 GPA
Licensed Massage Therapy Instructor : Massage Therapy Instruction Ariana Institute - Austin, TX01/2017
Degree in Progress: Business Management And Human Resources Keller Grad School - Irving, TX

Completed all classes except three on Masters Degree Plan.

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Resume Overview

Companies Worked For:

  • Massage Envy
  • Self Employed/Owner

School Attended

  • Texas Massage Institute
  • DeVry University
  • Ariana Institute
  • Keller Grad School

Job Titles Held:

  • Lead Massage Therapist and Trainer
  • Enchanted Rains Massage

Degrees

  • Licensed Massage Therapist : Massage Therapy
    Bachelor of Science : Business Management
    Licensed Massage Therapy Instructor : Massage Therapy Instruction
    Degree in Progress : Business Management And Human Resources

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