, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Dedicated retail professional and experienced Keyholder. Offering five+ years demonstrated track record of success exceeding sales goals. Motivated to increase customer satisfaction and grow business revenue.
Skills
Decision-making
Money Transfer Systems
Computer literate
Merchandising
Good communication skills
Team leadership experience
Employee training
Quality assurance
Clean and professional
Results-oriented mindset
Building brand awareness
Multitasking
Data management
Experience
Lead Key Holder, 10/2015 to 03/2021 Vera Bradley, Inc. – Wayne, NJ,
Organized and updated schedules to optimize coverage for expected customer demands.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Enhanced sales by implementing merchandising and promotional improvements.
Set up visually appealing promotional displays.
Signed for incoming shipments in manager's absence.
Maintained store in clean and neat manner.
Delegated tasks appropriate to individual employees to provide development opportunities.
Described merchandise and services to customers.
Answered questions and resolved concerns.
Responded to safety and loss prevention incidents.
Floral Designer, 10/2010 to 10/2015 Bristol Farms – Los Angeles, CA,
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Stayed current on latest floral trends and supplier products by conducting careful research.
Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Exceeded customer satisfaction by finding creative solutions to problems.
Defined strategies and created a plan to achieve ambitious operational objectives.
Floral Designer, 02/1985 to 05/1995 Bristol Farms – Santa Barbara, CA,
Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.
Exceeded customer satisfaction by finding creative solutions to problems.
Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Assistant Manager, 03/1985 to 05/1987 Npc International – West Fargo, ND,
Planned and prepared workflow schedules, delegating tasks for 10-member team.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Oversaw team development according to industry service standards to further customer loyalty.
Enforced company policies and procedures to strengthen operational standards across departments.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Organized schedules, workflows and shift coverage to meet expected business .
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Education and Training
Bachelor of Arts: Psychology , Expected in 06/1988 Dowling College - Oakdale, NY GPA:
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