LiveCareer-Resume

lead key holder resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated retail professional and experienced Keyholder. Offering five+ years demonstrated track record of success exceeding sales goals. Motivated to increase customer satisfaction and grow business revenue.

Skills
  • Decision-making
  • Money Transfer Systems
  • Computer literate
  • Merchandising
  • Good communication skills
  • Team leadership experience
  • Employee training
  • Quality assurance
  • Clean and professional
  • Results-oriented mindset
  • Building brand awareness
  • Multitasking
  • Data management
Experience
10/2015 to 03/2021 Lead Key Holder Vera Bradley, Inc. | Wayne, NJ,
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Set up visually appealing promotional displays.
  • Signed for incoming shipments in manager's absence.
  • Maintained store in clean and neat manner.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Described merchandise and services to customers.
  • Answered questions and resolved concerns.
  • Responded to safety and loss prevention incidents.
10/2010 to 10/2015 Floral Designer Bristol Farms | Los Angeles, CA,
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Stayed current on latest floral trends and supplier products by conducting careful research.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
02/1985 to 05/1995 Floral Designer Bristol Farms | Santa Barbara, CA,
  • Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
03/1985 to 05/1987 Assistant Manager Npc International | West Fargo, ND,
  • Planned and prepared workflow schedules, delegating tasks for 10-member team.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Organized schedules, workflows and shift coverage to meet expected business .
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
Education and Training
Expected in 06/1988 to to Bachelor of Arts | Psychology Dowling College, Oakdale, NY GPA:

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Resume Overview

School Attended

  • Dowling College

Job Titles Held:

  • Lead Key Holder
  • Floral Designer
  • Floral Designer
  • Assistant Manager

Degrees

  • Bachelor of Arts

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