Lead Key Holder Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

I am a dependable and reliable worker who takes interest in policy and procedures. I cared for my Mother who was completely blind for 5 years, until her passing.

I have most recently been in retail sales and dealing with the general public as well as numerous managers and many new workers. I would enjoy working with those who depend on me for personal care and I hope to add some joy and comfort and safety to their lives.

  • Inventory management
  • Store operations oversight
  • Personnel scheduling
  • Workplace safety
  • Supervision
  • Relationship development
  • Administrative support
  • Communications
  • Organization
  • Problem resolution
Lead Key Holder, 03/2018 to Current
Vera Bradley, Inc.Byron Center, MI,
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Built and maintained customer rapport, which improved sales purchases by [Number]% within [Timeframe].
  • Stepped up to assist [Job title]s with [Task] and [Task] during busy periods to maintain consistent and reliable service levels for patrons.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
Behavior Technician, 05/2015 to 01/2017
Attendant Care CompaniesChesterfield, MI,
  • Documented patients' activities and behaviors into EHR system for recordkeeping.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Collected urine samples from clients to test for substances.
  • Supported and counseled clients with drug and alcohol addiction.
  • Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
  • Maintained thorough clinical treatment notes.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated in development of [Type] procedures.
  • Handled all delegated tasks, including [Task] and [Task].
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Collaborated with others to discuss new [Type] opportunities.
Home Health Care Provider, 02/2012 to 01/2015
Ascension (System Office)Cedar Hill, MO,
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Provided mental and emotional support to keep clients happy and healthy.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Administered personal care to clients within private home settings and championed patient independence and well-being.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Maintained strong knowledge of medications and medical terminology through continued education and seminars.
  • Provided companionship, personal care and household management assistance to clients within private home settings.
  • Monitored client behaviors and emotional states, reporting concerns to [Job title] and documenting information in files.
  • Assisted patients with such tasks as [Task] and [Task] each [Timeframe] to alleviate burden on family members.
  • Communicated with field staff to address issues and discuss solutions.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Provided personalized home-care to clients and fostered independence and health.
  • Met client demands by referring direct care providers.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Administered all necessary medications as directed by care plan.
  • Built positive rapport with referral sources to promote business services.
  • Assisted clients in completing activities of daily living by managing household activities, maintaining daily schedules and providing transportation to and from medical appointments.
  • Monitored medications for patients with various conditions, including [Type] and [Type] and kept watchful eye for side effects.
  • Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
  • Delivered exceptional in-home patient care throughout recovery.
  • Prepared high-quality nutritious meals for patients with [Type] and [Type] conditions to promote better overall health and improve eating habits.
  • Monitored clients' progress to report necessary changes.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Engaged with patients through participation in [Type] activity, which helped boost mood and improve overall memory.
CNA, 02/1995 to 08/1995
Friendship ManorCity, STATE,
  • Prepared healthy and well balanced meals and snacks for children.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Promoted good behaviors by using positive reinforcement methods.
  • Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Provided nursing assistance to residents in [Number]-bed [Type] care facility.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Used mobility devices and [Type] equipment to carefully and transport patients.
Education and Training
High School Diploma: , Expected in 02/1995
Friendship Manor/Nursing Home - Roanoke, VA
Associate of Applied Science: Landscape Horticulture, Expected in 03/2001
Va Western Community College - Roanoke, VA

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Resume Overview

School Attended
  • Friendship Manor/Nursing Home
  • Va Western Community College
Job Titles Held:
  • Lead Key Holder
  • Behavior Technician
  • Home Health Care Provider
  • CNA
  • High School Diploma
  • Associate of Applied Science

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