lead key holder resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

  • Clean and professional
  • Team leadership experience
  • Good communication skills
  • Employee training
  • Decision-making
  • Merchandising
  • Computer literate
  • Quality assurance
  • Scheduling and calendar management
  • Data entry
  • Event coordination
  • File and data retrieval systems
  • Leadership
  • Clerical
04/2020 to 07/2020
Lead/Key Holder Scheels Sports Moorhead, MN,
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Managed store security needs as required.
  • Signed for incoming shipments in manager's absence.
  • Recommended improvements to store procedures.
  • Answered questions and resolved concerns.
  • Maintained store in clean and neat manner.
  • Operated cash register.
  • Described merchandise and services to customers.
  • Organized in-store promotional events.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Set up visually appealing promotional displays.
02/2020 to 04/2020
Barista Publicis Groupe Sa Pittsburgh, PA,
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Greeted guests with pleasant smile and superior customer service.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Operated cash register, collected payments and provided accurate change.
  • Listened to customer desires and needs to recommend optimal products.
  • Described menu items to customers and suggested products based on stated preferences.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Maintained highest standards of conduct and service to support company reputation.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Checked temperatures of freezers, refrigerators and heating equipment on basis.
  • Created hand-crafted beverages based upon customer preferences, resulting in 50% increase in sales.
08/2017 to 11/2019
Manager Banner Health Queen Creek, AZ,
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Led staff meetings for team of 20 to communicate housecleaning directives.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
09/2015 to 08/2017
Cook Earlham High City, STATE,

Prepare the food, wash dishes,

  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
Education and Training
Expected in 05/1991 to to
High School Diploma:
Winterset Senior High School - Winterset, IA

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Resume Overview

School Attended

  • Winterset Senior High School

Job Titles Held:

  • Lead/Key Holder
  • Barista
  • Manager
  • Cook


  • High School Diploma

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