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Lead Key Holder Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Staff Management
  • Presentation design
  • Team management
  • Supervision
  • Project organization
  • Workflow planning
  • Strategic Planning
  • Problem resolution
  • Relationship development
Education
Kern Valley High School Lake Isabella, CA Expected in 06/2014 High School Diploma : - GPA :
Cerro Coso Community College Lake Isabella, Expected in No Degree : - GPA :
Work History
Vera Bradley, Inc. - Lead Key Holder
Ann Arbor, MI, 04/2018 - 09/2020
  • Performed as integral staff member in streamlining opening and closing procedures.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and talents.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Sprouts Farmers Market - Housekeeper/Receptionist
Mansfield, TX, 02/2016 - 02/2020
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Corresponded with clients through email, telephone or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled and confirmed appointments and meetings for Corral Creek Resort.
  • Answered incoming calls daily to answer questions and schedule appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Verified cleanliness and organization of storage areas and cart.
  • Cleaned and sanitized rooms thoroughly.
Taco Bell - Cashier
City, STATE, 01/2015 - 01/2016
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Answered questions about store policies and concerns to support positive customer experiences.
Neldas Diner - Waitress/Dishwasher
City, STATE, 01/2014 - 01/2015
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Prepared beverages and filled food orders for customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Prepared specialty desserts for customers including milkshakes, pies, and puddings.

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Resume Overview

School Attended
  • Kern Valley High School
  • Cerro Coso Community College
Job Titles Held:
  • Lead Key Holder
  • Housekeeper/Receptionist
  • Cashier
  • Waitress/Dishwasher
Degrees
  • High School Diploma
  • No Degree

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