Lead Dental Assistant Patient Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Motivated Dental Assistant / Front Desk Staff with background supporting patient medical/dental needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.

  • Scheduling appointments
  • Training & Development
  • Microsoft Office
  • MS Office
  • Time management
  • Sterilization procedures
  • Office administration
  • Appointment confirmation
  • Organization
  • Dental staff support
  • Exam room setups
  • Restorative dentistry
  • Office Management
Lead Dental Assistant /Patient Service Representative, 10/2014 to Current
Affinia HealthcareCity, STATE,
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Referred patients to appropriate professionals and services.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled patient appointment and procedures.
  • Supervised team of representatives by monitoring patient satisfaction, assessing performance and resolving complaints.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Provided consultations for patients about rights and services.
  • Met with patients and family members to discuss medical procedures, medications, treatments and continuing care plans.
  • Educated patients and caregivers in the use of at-home healthcare equipment.
  • Maintained knowledge of community services and resources and referred patients to appropriate organizations.
  • Helped protect providers and facility from legal liabilities by proactively assessing risks.
  • Explained policies, procedures and services to patients.
  • Trained facility volunteers on guest relations procedures and patients' rights.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Helped patients obtain health care services by setting up referrals.
  • Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
Dental Assistant /Front Desk Receptionist, 12/2004 to 04/2013
Senior Care DentistryCity, STATE,
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Laid out dental instruments and equipment before procedures.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns and seating permanent crowns.
  • Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Gathered medical information, dental health history and vitals from patients.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
  • Supported dentist with completing minimally invasive and advanced surgical procedures.
  • Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Supported dentist chairside with procedures including root canals and extractions.
  • Maintained master calendar and scheduled new appointments based on provider availability.
Program Coordinator /Instructor, 06/2000 to 12/2004
Girls Incorporated Of MissouriCity, STATE,
  • Fostered relationships to define programming needs and strengthen organizational standing.
  • Analyzed program effectiveness to modify, adapt and optimize workflows.
  • Implemented and directed school based programs to reflect business practices.
  • Oversaw donations and other day-to-day activities.
  • Designed and implemented program policies, frameworks and toolkits for change management processes.
  • Coordinated logistics for activities and events.
  • Organized fundraising events to promote company vision.
  • Partnered with program management on recommendations, process improvements and corrective action plans.
  • Stayed up-to-date on program procedures to maintain nonprofit status and accurately file taxes.
  • Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
  • Coordinated planning and program development between news teams and other programming staff.
  • Established community relationships to promote school aged programs.
Education and Training
High School Diploma: , Expected in 01/2000
South County Technical High School - St. Louis ,
Certificate : Dental Assisting, Expected in 11/2004
Advanced Dental Careers - Chesterfield, MO,
  • Consistently maintained high patient satisfaction ratings.

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Resume Strength

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  • Personalization
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Resume Overview

School Attended
  • South County Technical High School
  • Advanced Dental Careers
Job Titles Held:
  • Lead Dental Assistant /Patient Service Representative
  • Dental Assistant /Front Desk Receptionist
  • Program Coordinator /Instructor
  • High School Diploma
  • Certificate

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