Multi-talented Lead Dental Assistant with 24 years of expertise assisting with all areas of dental treatment. Committed to supporting administrative duties such as charting, records management and appointment setting while supporting dentists. Talented at closely monitoring patients during procedures to quickly address issues with pain or discomfort.
Skills
Implant and Oral Surgery
Dental staff support
Taking X-rays
Sterilization techniques
Restorative dentistry
Four-handed procedures
Patient schedule management
Disinfecting rooms and equipment
Exam room setups
Patient counseling
Medical records management
Office Management
Strong writing and verbal skills
Chairside assistance
Oral Healthcare
Cerac scanning and designing
Back office management
Inventory and ordering supplies
Front office work, insurance billing, end of day reconciliations, and appointment making
Place permanent fillings and seat permanent crowns
Orthodontic skills
Microsoft word, Softdent, Dexis, Eaglesoft, Dentrix and Open Dental.
Experience
09/2015 to 06/2020
Lead Dental AssistantDepartment Of Veterans Affairs – Cape Girardeau, MO,
Organized and maintained documents, files and records.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Scheduled maintenance for office equipment to keep machines operating efficiently.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Streamlined back office services for clients to promote proper functionality and positive experience.
Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
Created dental x-rays using traditional and digital methods including CT scans to help dentists detect tooth decay, cavities and other issues needing to be treated.
Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, making temporary crowns and bridges for implants and teeth and seating permanent crowns.
Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Educated patients on treatment procedures and post-procedure home care.
Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Gave patients detailed education before surgery to explain side effects and what medications could be used to treat pain.
Soothed anxious patients by effectively listening and demonstrating concern for individual fears.
Assisted dentist with completing procedures such as full mouth extractions, implant placement, gingival graphs and removal of lesions, and sending in for biopsy.
Cerac training and scanning of teeth
Supported dentist chairside with root canals and placement of rubber dam, clamps and frame
Assisted dentist in helping patients determine optimal treatment options.
Coordinated payment with insurance companies and discussed dental benefits and payment options with patients
Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
Submitted various medication requests electronically.
Zoom whitening isolation and application of whitening gel.
Assisted dentist with Invisalign. Taking pre-op photos, impressions, bite, and delivering Invisalign trays.
06/2007 to 05/2013
EFDA/CDA Dr SB Kumar – City, STATE,
Performed coronal polishing.
Made models and took impressions and fabricated mouth guards and whitening trays.
Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Assisted dentist in management of medical or dental emergencies.
Gathered and documented patient medical and dental histories and vital signs.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Laid out dental instruments and equipment before procedures.
Educated patients on treatment procedures and post-procedure home care.
Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns and seating permanent crowns.
Scheduled cleanings and dental appointments for patients using appointment software.
Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
Supported dentist with completing minimally invasive and advanced surgical procedures including root canals and oral surgery.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled payment processing and provided customers with receipts and proper bills and change.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Managed customer complaints and rectified issues to complete satisfaction.
Processed payments and updated accounts to reflect balance changes.
Pulled and organized requested documentation.
Communicated with outside offices to obtain records and transfer files for patients needs.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Ordered supplies
Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
Coordinated payment with insurance companies and discussed dental benefits and payment options with patients.
Assisted dentist in helping patients determine optimal treatment options.
Liaised effectively with patients, doctors and staff members, assessing dental charts and promoting high level of communication and interaction.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Invisalign impression, bite and deliver Invisalign trays.
11/2004 to 06/2007
EFDA/CDAMorse Rd Family Dental – City, STATE,
Placed permanent fillings and adjusted fillings under the direct supervision of the dentist.
Performed coronal polishing and placement of sealants.
Took impressions for mouth guards, nightguards, whitening trays and fabricated. Seated and adjusted appliances.
Placed and removed matrices and temporary separating devices.
Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Selected and prepared tools used for procedures by sanitizing and arranging.
Updated patient records with new data and treatment information.
Assisted dentist in management of medical or dental emergencies.
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