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lead dental assistant resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.


Knowledgeable and dedicated customer service professional with extensive experience in (horsemanship) industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Willing and able to learn other software programs to enhance quality of work.

Skills
  • G-Suite
  • Flexible and Adaptable
  • Self-Motivated
  • Teambuilding
  • Decision-Making
  • MS Office
  • Data Entry
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Written Communication
  • PPE Compliance
  • Planning and Coordination
  • Interpersonal Communication
  • Organization and Time Management
  • Attention to Detail
  • Good Telephone Etiquette
Work History
07/2015 to Current Lead Dental Assistant Smile Brands | Paso Robles, CA,
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, [Type], casts and impressions.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Used [Software] to document and maintain patient information and health background.
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
03/2014 to 07/2015 Customer Service and Sales Safelite Autoglass | Avon, OH,
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Completed call documentation while speaking with customers.
  • Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Researched client requests to create best possible solutions for diverse needs.
  • Employed consultative techniques, using probing questions to overcome objections and close sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Entered orders into computer database system.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Delivered excellent customer service, resulting in consistent customer satisfaction rating.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided ongoing guest service.
  • Promoted available products and services to customers during service, account management and order calls.
  • Created and maintained detailed database to develop promotional sales.
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Handled over calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for business.
  • Trained new personnel regarding company operations, policies and services.
  • Effectively communicated with customers about account changes, new products or services and potential upgrades.
  • Communicated professionally with colleagues, freelancers and clients.
  • Responded proactively and positively to rapid change.
  • Resolved issues over phone with customers daily.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Welcomed, greeted and assisted guests in high-traffic store, generating business.
  • Sought ways to improve processes and services provided.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Recommended products to customers, thoroughly explaining details.
  • Promised best prices for customer services and maintained accuracy when determining quotes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered excellent customer service, resulting in consistent customer satisfaction rating.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
08/2013 to 02/2014 Front Desk Receptionist West Coast Dental | Arcadia, CA,
  • Collected room deposits, fees and payments.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored office supplies by checking inventory and placing orders.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Maintained transaction security by verifying payment cards against identification.
08/2008 to 01/2013 Dental Assistant Pagosa Smiles | City, STATE,
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, [Type], casts and impressions.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Used Dentrix software to document and maintain patient information and health background.
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
  • Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
Education
Expected in 06/1984 to to High School Diploma | Arlington Heights High School, Fort Worth, TX GPA:

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Resume Overview

School Attended

  • Arlington Heights High School

Job Titles Held:

  • Lead Dental Assistant
  • Customer Service and Sales
  • Front Desk Receptionist
  • Dental Assistant

Degrees

  • High School Diploma

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