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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Objectives: To obtain a Dental Assistant role with an established Dental Practice in the Philadelphia Area. Looking for an opportunity which will allow for growth and the ability to build upon my current experience. I am a self-starter, people person, who is motivated. My ability to multitask and deal with the pressures of a fast pace environment, allow me to be a valuable asset to your office. I am also office lead and go to person when questions or issues may arise. Additionally, I train all new employees and dental assistants. Below will outline my 7 years’ experience and skills. Reliable Dental Assistant with 7+ years of experience efficiently handling administrative tasks and assisting chairside with dental procedures. Expert in assisting with four -handed procedures, setting up exam rooms, taking dental radiographs, using my time efficiently making sure the office and all other staff members need any help of some kind, while also doing my job assisting the dentist. Team-focused with commitment to providing exceptional care to all patients. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments. I also was in charge of our dental offices social media page, coming up with contests for pts; etc (which the patients really loved)

Accomplishments

    I have learned so much over the last 7 years at this office but I have also done some things that I am very proud of. After only working there 2 months I was already promoted to Lead Assistant. I mentored over 7 dental assistants. I negotiated with suppliers and ordered inventories and supplies in bulk, saving office thousands of dollars. I learned every single aspect of the way that office ran so I could help in any way possible. By far though, I would have to say my biggest accomplishment was getting to know all of my patients on a very personal level. I have met all different kinds of people through all different walks of life. When you meet a patient for the first time and they are hiding their mouth with their hand or trying to hide their teeth because they are embarrassed, getting to be a part of fixing their teeth and literally changing that person's life, that's not just an accomplishment. I feel like that is the best feeling in the entire world.

Skills
  • Medical Charting
  • Patient Care Standards
  • Treatment Room Preparation
  • Preliminary Impressions
  • Disinfection and Sterilization
  • Detail-Oriented
  • Supply Ordering
  • Postoperative Care Instructions
  • Advising and Educating Patients
  • Organization and Prioritization
  • Emergency Dental Care
  • Inventory Management
  • Cleaning and Sanitizing
  • Customer Service
  • Occlusal Registrations
  • Treatment Planning
  • Taking Medical and Dental Histories
  • Teamwork and Collaboration
  • Patient Flow Management
  • Advising Patients
  • Relationship Building
  • Dental Radiography
  • Procedure Support
  • Instrument Tray Preparation
  • Payment Collections
  • Henry Schein Dentrix
  • Restorative Materials
  • Periodontal Therapies
  • Addressing Patient Inquiries
  • Office Administration
  • Appointment Scheduling
  • Oral Surgery
  • Surgical Extractions
  • Fluoride Treatments
  • Treatment Room Breakdown
  • Teeth Cleaning
  • Denture Adjustment
  • Inventory Replenishment
  • Periodontics and Endodontics
  • Data Entry
  • Laser Debridement
  • Autoclave Operation
Work History
06/2015 to 03/2021
Lead Dental Assistant Dental Care Alliance Jacksonville, FL,
  • Promoted from Dental Assistant) Dr.
  • Jeffrey Glen, DDS (Ridge Ave - Philadelphia, PA) Assist the Dentist in all day to day procedures including crow preps, endo, perio, ortho, fillings, implants etc.
  • (Four-Handed Dentistry) Had a full schedule of patients everyday in which I assisted alone.
  • Maintaining and controlling inventory for entire office.
  • Impressions/pouring models.
  • Lead for all patient lab cases leaving and entering the office.
  • Sterilization of all instruments.
  • Making and cementing temporary crowns.
  • Comforting patients with anxiety/nervousness during procedures.
  • Was in charge of every invisalign case.
  • Performed every in house whitening, take home whitening etc: Proficient in Dentrix/Dexis).
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, [Action] and [Action].
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, , casts and impressions.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy, [Action] and applying lead aprons.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Assisted dentist in management of medical or dental emergencies by [Action].
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatm
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Educated patients on postoperative care, including best practices for protecting dental work and enhancing healing process.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
09/2014 to 06/2015
Lead Bartender/Server Sunrise Senior Living Forest Glen, MD,
  • Open/closed restaurant and bar.
  • Logistics for parties and promotions.
  • Training of new bartenders and servers.
  • Ordering/stocking of beverages and supplies.
  • Interacting/creating and maintaining relationships with patrons.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted customers with carry-out service.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Engaged in suggestive selling and other sales techniques.
  • Offered product samples, answered questions and helped customers find items.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
04/2013 to 09/2014
Lead Server Bd (Becton, Dickinson And Company) Middleton, WI,
  • Worked hand in hand with management to prepare and serve large parties and outside catering events.
  • (300 plus people) Training of new servers.
  • Development of promotional material and signage.
  • Setup and maintained dining area, helped to provide excellent experience for patrons.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Prepared specialty desserts for customers including Creme Brulee and cheesecake.
04/2007 to 04/2013
Server Shift Leader Cracker Barrel City, STATE,
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Addressed and resolved any customer conflicts with managed waitstaff, verifying satisfactory outcomes for all involved parties.
  • Created incentive-based performance tracking systems to encourage positive and energetic service execution.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Expected in 06/2015
Certified Dental Assistant: Dental Assisting
Penn Foster University - ,
GPA:
  • During my year at Penn Foster, I was actually a student embassador. That means that any student who is having trouble with classes, or needs help with something, or just simply just wanted to talk, I was the go to person.
Expected in 05/2008
High School Diploma:
North Schuylkill High School - Ashland, Pennsylvania,
GPA:
  • Research Project: The starving Children. That was the name of a research project I did my senior year of high school. This program helped raise close to $10,000. to go to those in desperate need of food and water.
  • Class Rank: Being that I come from a very small town my graduating class only had 136 kids in it, however, I was #9 of those 136.
  • Member of Multiple School Programs:

- Students Against Drunk Driving

- Teen agains tobacco

- Big Brothers/ Big Sisters

-FBLA (Future business leaders of America)

I was also on the:

  • YearBook Committee
  • Prom Commitee
  • I was a peer councilor for younger children who had difficulties being bullied, or having a very tough up bringing.
  • I was a cheerleader from 7th-12th grade
  • I also played Powderpuff Football my 9th-12th grade years.
Certifications
  • RDA - Registered Dental Assistant
  • Licensed in taking radiographs in the state of Pennsylvania
  • CPR certified (adult and child)

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Resume Overview

School Attended

  • Penn Foster University
  • North Schuylkill High School

Job Titles Held:

  • Lead Dental Assistant
  • Lead Bartender/Server
  • Lead Server
  • Server Shift Leader

Degrees

  • Certified Dental Assistant
  • High School Diploma

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