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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Multi-talented Lead Dental Assistant with 24 years of expertise assisting with all areas of dental treatment. Committed to supporting administrative duties such as charting, records management and appointment setting while supporting dentists. Talented at closely monitoring patients during procedures to quickly address issues with pain or discomfort.

Skills
  • Implant and Oral Surgery
  • Dental staff support
  • Taking X-rays
  • Sterilization techniques
  • Restorative dentistry
  • Four-handed procedures
  • Patient schedule management
  • Disinfecting rooms and equipment
  • Exam room setups
  • Patient counseling
  • Medical records management
  • Office Management
  • Strong writing and verbal skills
  • Chairside assistance
  • Oral Healthcare
  • Cerac scanning and designing
  • Back office management
  • Inventory and ordering supplies
  • Front office work, insurance billing, end of day reconciliations, and appointment making
  • Place permanent fillings and seat permanent crowns
  • Orthodontic skills
  • Microsoft word, Softdent, Dexis, Eaglesoft, Dentrix and Open Dental.
Experience
Lead Dental Assistant, 09/2015 to 06/2020
Smile BrandsBell Gardens, CA,
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Managed daily operations within the back office by supporting continuous delivery of excellent services and care.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Scheduled maintenance for office equipment to keep machines operating efficiently.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Streamlined back office services for clients to promote proper functionality and positive experience.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Created dental x-rays using traditional and digital methods including CT scans to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, making temporary crowns and bridges for implants and teeth and seating permanent crowns.
  • Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Educated patients on treatment procedures and post-procedure home care.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Gave patients detailed education before surgery to explain side effects and what medications could be used to treat pain.
  • Soothed anxious patients by effectively listening and demonstrating concern for individual fears.
  • Assisted in oral surgery by preparing surgical area ahead of time so that procedures could take place.
  • Assisted dentist with completing procedures such as full mouth extractions, implant placement, and removal of lesions and sending in for biopsy.
  • assist with gingival graphs
  • Cerac training and scanning of teeth
  • Supported dentist chairside with root canals and placement of rubber dam, clamps and frame
  • Assisted dentist in helping patients determine optimal treatment options.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Conducted financial consultations with patient and set up payment plans.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
  • Submitted various medication requests electronically.
  • Zoom whitening isolation and application of whitening gel.
  • Assisted dentist with Invisalign. Taking pre-op photos, impressions, bite, and delivering invisalign trays.
EFDA/CDA , 06/2007 to 05/2013
Dr SB KumarCity, STATE,
  • Performed coronal polishing.
  • Made models and took impressions for mouth guards and whitening trays.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Fabricated whitening trays and gave at home instructions.
  • Assisted dentist in management of medical or dental emergencies.
  • Relayed dentist instructions regarding postoperative care.
  • Gathered and documented patient medical and dental histories and vital signs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Laid out dental instruments and equipment before procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns and seating permanent crowns.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Supported dentist chairside with procedures including root canals and extractions.
  • Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
  • Supported dentist with completing minimally invasive and advanced surgical procedures.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Processed payments and updated accounts to reflect balance changes.
  • Pulled and organized requested documentation.
  • Communicated with outside offices to obtain records and transfer files for patients needs.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Conducted financial consultations with patient and set up payment plans.
  • Assisted dentist in helping patients determine optimal treatment options.
  • Liaised effectively with patients, doctors and staff members, assessing dental charts and promoting high level of communication and interaction.
  • Educated and counseled patients and caregivers on diagnoses, treatment and therapy options, disease management and medication.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Invisalign impression, bite and deliver invisalign trays.
EFDA/CDA, 11/2004 to 06/2007
Morse Rd Family DentalCity, STATE,
  • Placed permanent fillings and adjusted fillings under the direct supervision of the dentist.
  • Performed coronal polishing and placement of sealants.
  • Took impressions for mouth guards, nightguards, whitening trays and fabricated. Seated and adjusted appliances.
  • Placed and removed matrices and temporary separating devices.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Updated patient records with new data and treatment information.
  • Assisted dentist in management of medical or dental emergencies.
  • Relayed dentist instructions regarding postoperative care.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Took part in surgical procedures by assisting oral surgeon.
  • Gave patients detailed education before surgery to explain side effects and what medications could be used to treat pain.
  • Soothed anxious patients by effectively listening and demonstrating concern for individual fears.
  • Assisted oral surgeon by preparing surgical area ahead of time so that procedures could take place.
  • Assisted dentist with completing procedures such as wisdom teeth extractions and implant placement under IV sedation..
  • Zoom whitening isolation and application of whitening gel.
  • Cerac training, scanning and designing crowns. Milling crowns and maintenance on the milling machine.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Supported dentist chairside with procedures including root canals and extractions.
  • Instructed patients on postoperative care to protect dental work and promote healing.
Education and Training
: EFDA , Expected in
Ohio State School of Dentistry - Columbus, OH
GPA:
  • Completed professional development in Expanded Function Dental Auxiliary License
: Associates of Science, Expected in
Columbus State Community College - Columbus, OH
GPA:
: Associate of Science, Expected in
Victor Valley College - Victorville, CA
GPA:
: Dental Assisting, Expected in
Concorde Career College - San Bernardino, CA
GPA:
High School Diploma: , Expected in
William V Fisher Catholic - Lancaster, OH,
GPA:
Certifications
  • Registered Dental Assistant (RDA)
  • Certified Dental Assistant (expired but willing to recertify)
  • Expanded Function Dental Auxiliary License
  • CPR certified

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Resume Overview

School Attended

  • Ohio State School of Dentistry
  • Columbus State Community College
  • Victor Valley College
  • Concorde Career College
  • William V Fisher Catholic

Job Titles Held:

  • Lead Dental Assistant
  • EFDA/CDA
  • EFDA/CDA

Degrees

  • High School Diploma

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