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lead cashier resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary
Dedicated cashier versed in all aspects of merchandising, money handling, and training. Great communicator and leader with background in administrative scheduling, documentation with experience in performing office support duties which involve providing information to the public, receiving payments, addressing customer complaints, preparing and maintaining records within the Finance Department, and performing other duties as required.
Skills
  • Good telephone etiquette
  • Computer proficiency
  • Adaptability
  • Multi-tasking ability
  • Time management skills
  • Inventory management
Experience
06/2016 to Current
Lead Cashier Circle K Stores, Inc. Schertz, TX,
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Processed shipments and maintained organized stock shelves.
  • Processed all sales transactions accurately and in a timely fashion.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Helped customers select products that best fit their personal needs. Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Answered customers questions and addressed problems and complaints in person and via phone.  
11/2013 to 07/2014
Braider/ Stylist Circle K Stores, Inc. Sebring, FL,
  • Shampooed, conditioned and rinsed guests hair using salon-exclusive products.
  • Cleaned, maintained and sterilized tools.
  • Completed safety training and certifications.
  • Sold and promoted hair care products and cosmetics.
  • Updated customer information records to track services provided.
  • Reviewed weekly inventory charts and recorded facility needs.
  • Distributed business cards outside of the salon to generate new business.
  • Established a strong relationship with client base to generate long term business.
06/2012 to 07/2014
Lead Cashier Circle K Stores, Inc. Sorrento, FL,
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Greeted customers promptly. 
  • Received customer payments.
  • Totaled bills and calculated taxes.
2010 to 11/2012
Lead Cashier Quality Custom Distribution Capitol Heights, MD,
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Collected and stored coupons.
  • Completed purchases using Point of Sale systems.
  • Created attractive displays to promote items.
  • Described products and services in detail.
  • Totaled bills and calculated taxes.
  • Received customer payments.
  • Greeted customers promptly.
08/2008 to 01/2010
Customer Service Representative Worlds Of Fun Mason, OH,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
11/2007 to 06/2008
Retail Associate Long Beach Unified School District. Long Beach, CA,
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
09/2006 to 07/2007
Child Care Worker Hilton Grand Vacations Fort Myers Beach, FL,
  • Communicated openly with children's parents about daily activities and behaviors.
  • Made nutritious breakfasts, lunches, dinners and snacks for the children.
  • Maintained a child-friendly environment with access to outdoor activities.
  • Engaged with children on an individual basis in a pleasant manner.
  • Encouraged good behaviors using the positive reinforcement method.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Meticulously sanitized toys and play equipment.
  • Monitored each student's educational progress with individualized charts and files.
08/2005 to 07/2006
Deli Attendant Penn National Gaming Springfield, IL,
  • Cleaned and sterilized equipment and facilities Responsible for the production and plating of desserts.
  • Received and delivered quality products to restaurant from supply warehouse in a timely manner.
  • Answered telephone calls and responded to inquiries.
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
11/2004 to 07/2005
Counter Attendant Hendrick Medical Center Brownwood, TX,
  • Answered telephone calls and responded to inquiries.
  • Assisted in maintaining preparation and service areas in a sanitary condition Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning Cleaned and inspected galley equipment, kitchen appliances, and work areas Cleaned and organized eating, service, and kitchen areas Cleaned and sterilized equipment and facilities.
08/2002 to 10/2004
Front Desk Clerk Lake Havasu City Lake Havasu City, AZ,
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.
09/1999 to 11/2001
Cashier Publix Supermarket City, STATE,
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Greeted customers promptly.
  • Received customer payments.
  • Totaled bills and calculated taxes.
  • Assisted customers in selecting items based on needs.
  • Processed customer returns.
  • Collected and stored coupons.
  • Assisted on sales floor as needed to maintain service standards.
Skills
Business cards, call center, charts, resolving customer complaints, addressing customer complaints, client, customer relations, customer satisfaction, customer service, fast, inventory management, inventory, access, office, multi-tasking, policies, pricing, progress, quality, receiving, safety, sales, store merchandising, taxes, telephone, telephone etiquette, time management
Education and Training
Expected in 2003 to to
High School Diploma:
Hallandale Adult Community Center - Hallandale, FL
GPA:

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Resume Overview

School Attended

  • Hallandale Adult Community Center

Job Titles Held:

  • Lead Cashier
  • Braider/ Stylist
  • Lead Cashier
  • Lead Cashier
  • Customer Service Representative
  • Retail Associate
  • Child Care Worker
  • Deli Attendant
  • Counter Attendant
  • Front Desk Clerk
  • Cashier

Degrees

  • High School Diploma

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