Friendly Lead Cashier tasked with mentoring, training and assisting other employees with completing tasks. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success. Proven relationship-builder with motivational approach. A worker dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Stocking and Replenishing
Point of Sale Knowledge
Opening and Closing Procedures
Product and Service Sales
Staff Mentoring
Maintaining Store Appearance
Sales
Teamwork
Payment Processing
Cash Handling
Sales Goals
Guest Services
Employee Training
Store Merchandising
Cleaning
Product Sales
Product Knowledge
Store Operations
Customer Complaint Resolution
Inventorying Products
Training and Development
Point of Sale Systems
Cash Register Operation
Product Location
Issuing Receipts
Verbal/written communication
Punctuality
Employee engagement and motivation
Hard-working
Experience
Lead Cashier, 12/2020 - Current Circle K Stores, Inc. – Washington, PA,
Mentored new team members on POS system operation, customer service strategies and sales goals.
Helped customers complete purchases, locate items and join reward programs.
Maintained stock within optimal levels to meet expected customer and sales levels.
Assisted customers by answering questions and fulfilling requests.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Mentored other store employees in customer service and assistance to help improve overall satisfaction.
Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
Processed checks, cash and credit purchases or refunds.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Completed inventory counts.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Key Holder, 08/2018 - 12/2020 The Luxottica Group – Plano, TX,
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
Managed customer needs and delegated tasks to employees for optimal coverage.
Inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
Researched issues to obtain appropriate answers to customer inquiries.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Educated staff on strategies for handling difficult customers and challenging situations.
Improved customer service by projecting friendly and knowledgeable attitude.
Opened inventory boxes and restocked shelves.
Counted out cash drawers and balanced totals.
Completed store opening and closing procedures.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Team Member, 05/2017 - 09/2018 Noodles & Company – Madison, WI,
Contributed to team success by completing jobs quickly and accurately.
Made food according to standard recipes with requested changes for customer satisfaction.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Cooked batches of food according to standard recipes.
Created appealing food arrangements for party trays and specialized orders.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Greeted customers at counter to fulfill requests and answer questions.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
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