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lead cashier resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Versatile and motivated employee that is dedicated to achieving not only personal success but also team success. Skilled in excellent communication skills and making critical decisions in a high pressure work environment. Adaptable and transformational leader with the ability to work independently. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers. Ability to type up to 70 words per minute. Efficient in handling multi phone line systems during high call volume situations. Promoted customer loyalty and drive sales by managing efficient, service-oriented cashier teams. Experienced trainer, mentor and problem-solver with good multitasking and conflict mediation skills. Always ready to take on operational or customer challenges. Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives. Focused Key Holder committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.

Skills
  • Store opening and closing
  • Credit and cash transactions
  • Scheduling
  • Issue resolution
  • Training and coaching
  • Staff mentoring
  • Customer relations
  • Hard-working
  • Opening and closing procedures
  • Money Transfer Systems
  • Payment processing
  • Schedule coordination
  • Employee engagement and motivation
  • Verbal/written communication
  • Prioritization and time management
  • Database management
  • Vendor relations skills
  • Filing experience
  • Cash deposit preparation
  • Report creation
  • Account balancing reconciliation
  • PC proficient
  • Database entry
  • Schedule management
  • Check processing
  • Employee training and development
  • Recordkeeping and bookkeeping
  • Multi-line phone systems
  • Invoicing and billing
  • File and data retrieval systems
  • Memo preparation
Experience
05/2019 to 05/2019
Lead Cashier City Of Denton Denton, TX,
  • Assisted manager on duty with opening of store as well as getting register opened and generating reports for the day
  • Warmly greeted customers
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding
  • Helped with purchases, locating items and signing up for rewards programs
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
  • Applied payments towards bussines accounts and personal accounts
  • Processed returns and exchanges
  • At end of shift would balance register and generate reports for credit and debit sales
10/2017 to 09/2018
Key Holder Shiseido Omaha, NE,
  • In charge of opening and closing store
  • Opening key holder duties included counting money in drawer and in safe, setting up store for operation, delegating jobs to coworkers
  • Closing duties included helping clean and sanitize entire store, double checked all returned bottles to ensure that they were sorted correctly, distributed tips evenly amongst all employees, counted money in drawer to deposit in safe, made sure all daily returns and refunds were logged correctly, faxed out daily report to store owner
  • In charge of overseeing other coworkers on my shift to ensure all jobs were being preformed correctly
  • Hand counted all bottles and cans returned by customers
  • Issued cash refund at the end of customer's count
  • Sorted all bottles and cans by distributor, OZ's, and material that bottles were made of
  • In charge of ensuring that all bottles were ready for pick up by different distributors
02/2013 to 09/2018
Secretary for Whole Sale Foods Warehouse Cardinal Logistics Management, Inc. Phoenix, AZ,
  • Made out bound calls and took inbound calls to Restaurants to place their food orders for the week or the day
  • Remained educated on daily prices of fresh produce and fresh meat in order to quote accurate prices to customers while still making a profit for our company
  • While on phone with customers, tried to upsell certain food products
  • After customers order was placed, would then input order into computer system to create invoice
  • Had a daily list of calls that was to be completed by end of shift each day
  • Sorted all invoices according to correct driving routes for delivery drivers to drop off orders for restaurants
  • Created purchase orders when our company would buy products from other companies
  • Helped Keep financial records up to date
  • At end of day, each driver would hand me money to count to ensure they collected right amount and factored in gas and toll receipts
  • In the interim of calls, would preform daily office functions such as filing, printing memos, returning missed calls and resolving any issues via phone for owner
  • End of shift would include sorting and filing new and old invoices by invoice number and alphabetizing by restaurant name
02/2015 to 09/2017
Customer Service Representative NexxLinx City, STATE,
  • Worked for company that other companies would subcontract to handle customer service calls
  • Company had different departments in one call center
  • Cross trained in Time Warner Cable retention department as lead phone representative and in a home health aide staffing company called Kelly Home Care Services
  • When Customers would call to cancel services, Used specific "save attempts" in order to get customers to keep services
  • Save attempts included expressing the value of the services that customer already had, Offered special promotions to reduce price of servies or to lock in a guaranteed rate for one year, offered to bundle services to save money. In worst case scenario, would offer to downgrade services that cost less money
  • Compiled all call information into customer accounts on computer system after end of each call
  • Improved employee retention through moral-boosting events and fair compensation packages, including scheduled performance reviews
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of department
  • Other department I was trained in was Kelly Home Care Services
  • This was a staffing agency for home health aides
  • Clients would call us to schedule home health care aides for elderly or sick people on hospice
  • Job was to create schedule for aides and coordinate between availability
  • If Aide didn't show up, was in charge of finding care as soon as possible
  • Would remain in direct contact with Administrator of company whenever serious issues arised that agents were unable to handle
  • Showed compassion and warmth towards clients and handled calls with extreme professionalism due to the nature of the situations that they were calling for
  • Documented conversations with customers to track requests, problems and solutions
  • Reviewed customer account information to determine current issues and potential solutions
Education and Training
Expected in 06/2004 to to
High School Diploma:
Valley Central High School - Montgomery, NY
GPA:
Expected in to to
Associate Degree in Social Sciences:
SUNY Orange - Middletown New York,
GPA:

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Resume Overview

School Attended

  • Valley Central High School
  • SUNY Orange

Job Titles Held:

  • Lead Cashier
  • Key Holder
  • Secretary for Whole Sale Foods Warehouse
  • Customer Service Representative

Degrees

  • High School Diploma
  • Associate Degree in Social Sciences

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