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Lead Cashier Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Enthusiastic Lead Cashier proudly offering a dedicated work ethic and a positive attitude. Energetic employee experienced in overseeing the appearance of the store so that it is always bright and cheerful to patrons and team members alike. Willing to work hard and take on any shift.

Skills
  • Issue resolution
  • Credit and cash transactions
  • Store opening and closing
  • Customer service
  • Training and coaching
  • Hard-working
  • Loss prevention
  • Equipment troubleshooting
  • Inventory management
  • Payment processing
  • Verbal/written communication
  • Able to lift 50+ pounds
  • Accurate money handling
  • Merchandising
  • Proficient in Microsoft Office and Google Applications
Experience
Lead Cashier, 11/2019 to Current
EatalyBoston, MA,
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
  • Effectively made change on the cash register, handling payments by cash, credit, debit and personal checks.
  • Resolved issues with cash registers, card scanners and printers.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Helped customers find specific products, answered questions and offered advice.
  • Counted and balanced cashier drawers.
  • Accepted merchandise returns.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Prepared special orders for shipment.
Pizza Delivery Driver, 03/2019 to 11/2019
Ten Two Twenty PizzaGeorgetown, MN,
  • Delivered pizza, salads, wings, and drinks to customers on specified routes in Greenwood, SC.
  • Recorded weekly hours and mileage for accurate payment.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Documented time of delivery to record completion of order.
  • Collected tips from customers through hands-free electronic methods.
  • Communicated with management to coordinate deliveries and obtain destination address.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Entered customer orders in POS to document sales.
  • Maintained clean safety record with no accidents or incidents.
  • Achieved consistently high customer scores due to exceptional service.
  • Cross-sold additional products to customers depending upon merchandise needs.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
  • Resolved customer problems and complaints effectively by following company policy and management decisions.
Cashier Team Lead, 09/2017 to 07/2018
Cargo LargoIndependence, MO,
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues with cash registers, card scanners and printers.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Supervised more than 5 cashiers and associates to maximize performance, efficiency and service levels.
  • Worked closely with front-end staff to assist customers.
  • Counted and balanced cashier drawers.
  • Managed cashier shifts and breaks.
  • Helped customers find store locations and complete purchases.
  • Built and maintained productive relationships with employees.
  • Greeted customers promptly and responded to questions.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Inspected checkout areas every hour and a half and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Maintained work area in clean and neat manner.
  • Helped customers find specific products, answered questions and offered advice.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Cashier, 08/2014 to 04/2016
Cafe RioKent, WA,
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Received payments for Drive-Thru and walk-in service and issued receipts.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to assistant manager for remediation.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Bachelor of Science: History, Expected in 05/2021
Lander University - Greenwood, SC
GPA:
High School Diploma: , Expected in 05/2017
Brookland-Cayce Senior High School - Cayce, SC
GPA:

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  • Target Job
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Resume Overview

School Attended
  • Lander University
  • Brookland-Cayce Senior High School
Job Titles Held:
  • Lead Cashier
  • Pizza Delivery Driver
  • Cashier Team Lead
  • Cashier
Degrees
  • Bachelor of Science
  • High School Diploma

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