Lead Cashier Resume Example TJMAXX - Middle River, Maryland

LEAD CASHIER

Summary

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Talented Head Cashier with more than 10 years of progressive retail experience. History of exceeding sales and service quotas by leveraging exceptional communication, relationship-building and problem-solving abilities to make quick, accurate decisions upholding store standards and meeting customer needs. Head Cashier skilled at increasing team performance and improving customer satisfaction. Im a leader with strong communication, interpersonal and planning abilities. Enthusiastic Cashier with 10 years of experience helping customers complete transactions. Talented at fielding customer questions, providing recommendations and ringing up on POS cash register. Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Skilled Server offering 10 years of experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. efficiency and accuracy.

Enthusiastic Head Cashier bringing 10 years of retail experience and unsurpassed strengths in customer service and sales. Successful in teaching junior employees how to maximize performance.

Motivated professional with successful background in retail/restaurant offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.

Skills

Stocking and replenishing
Multi-tasking skill
Team Leadership
Cash register operation
Cash Handling
Payment Processing
Product and service sales
Communication skills
Cleanliness
Payment collection
Customer assistance
Retail merchandising
Inventorying products

Refunds and exchanges
Credit card processing
Store merchandise stocking
Heavy lifting
Cash register skills
Check cashing
Coupons and gift cards
Loss prevention
Verbal/written communication
Able to lift 60lbs
Training and coaching
Issue resolution

Experience

Lead Cashier02/2014 to CurrentTJMAXXWhite Marsh, MD

Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Maintained stock within optimal levels to meet expected customer and sales levels.
Served needs of more than 100 customers in a day, busy retail environment.
Received and processed customer payments.
Educated customers on promotions to enhance sales.
Developed standard operating procedures.
Assisted customers by answering questions and fulfilling requests.
Educated employees on all job tasks, including register use, merchandising and customer service.
Displayed new stock and rotated existing products.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Counted and balanced cashier drawers.
Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].
Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Oversaw work of 5 cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Inspected checkout areas every [Timeframe] and directed team members in cleaning, trash removal and other actions to restore professional appearances.
Properly verified customer identification for alcohol or tobacco purchases.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
Provided assistance with purchases, locating items and signing up for rewards programs.
Trained new team members in cash register operation, stock procedures and customer service.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Oversaw work of 5 cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Effectively made change on the cash register, handling payments by cash, credit, debit and personal checks.
Helped customers find specific products, answering questions and offering advice.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Maintained work area in clean and neat manner.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Accepted merchandise returns.
Managed cashier shifts and breaks.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Lead Busser10/2013 to CurrentPepper-mill RestaurantLutherville, MD.

Displayed enthusiasm and promoted friendly service to customers, successfully increasing referrals and walk-in business.
Supported needs of 20 or more person wait staff who attended to specific needs of countless customers daily for family/friends restaurant with social relevancy and intentionality.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Answered customers' questions, recommended items and recorded order information.
Bussed and reset 20/50 tables per shift, working efficiently to keep dining room and work areas clean.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Applied proactive and resourceful nature to create pleasant guest experiences.
Managed inventory of dining room products, including condiments, linens and flatware.
Stocked displays with new and transferred merchandise.
Achieved cost-savings by developing functional solutions to [Type] problems.
Utilized [Type of Software] to compile data gathered from various sources.
Learned [Task] and [Task] to support office needs.
Answered [Number] calls per [Timeframe] to answer customer questions.
Handled all delegated tasks, including [Task] and [Task].
Completed [Type] project resulting in [Result].
Collaborated in development of [Type] procedures.
Collaborated with others to discuss new [Type] opportunities.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
Delivered [Product or Service] to customer locations.
Performed site evaluations, customer surveys and team audits.
Maintained updated [Type] knowledge through [Task] and [Task].
Greeted guests with friendliness and professionalism.

Server Dining Room and Banquets08/2000 to 09/2012Chestnut Ridge Country ClubCockeysville, MD

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Increased customer satisfaction by resolving dining room and party issues.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated with others to discuss new [Type] opportunities.
Supported all departments by compiling paperwork and taking detailed meeting minutes.
Handled all delegated tasks, including supervision and setting up.[Task].
Learned [Task] and [Task] to support office needs.
Answered [Number] calls per [Timeframe] to answer customer questions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.

Lead Banquet Server04/2008 to 08/2012Crown Plaza InnTimonium, MD

Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Arranged food, utensils and condiments on trays to serve meals with necessary items.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Checked identification to enforce age regulations for alcoholic beverages.
Assessed meal preparation to check creation of special orders and cooking procedures.
Distributed meals to about 10/150 clients....
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Stocked service carts with napkins, [Type] and [Type] items.
Cleaned trays, [Type] and [Type] items to remove food debris and sanitize.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Collaborated with kitchen employees throughout order placement and service of [Number] meals daily.
Managed event contracts, including estimates, event profiles and post-event summaries.
Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Set up trays and [Action] to situate food at [Location].
Coordinated with kitchen staff to place orders for [Number] meals daily.
Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
Refilled service bins with napkins, straws and [Type] items to keep fully stocked.condiments
Refilled service bins with napkins, straws and [Type] items to keep fully stocked.condiments
Refilled service bins with napkins, straws and [Type] items to keep fully stocked.
Designed custom private function and banquet packages to accommodate groups of up to 200, including business dinners, sales presentations, club meetings, weddings and charity events.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Assisted kitchen staff with food counts by determining number of items required for complete service.

Education and Training

High School DiplomaKenwood High School Baltimore, MD

High School DiplomaBusiness Data EntryHamilton Business School

Numerous Employee of the month Awards

For being a productive energetic employee, always showing up on time. not missing any days. received awards for recognition of success and great work.

Additional Information

stocked.condimentsstocked.condiments

Im a energentic person with a great outlook on all i do. I promise to perform professional mannerism. Im prompt and trusting and so enthusiasm for life and work.

Resume Overview

Companies Worked For:

TJMAXX
Pepper-mill Restaurant
Chestnut Ridge Country Club
Crown Plaza Inn

School Attended

Kenwood High School
Business Data Entry

Job Titles Held:

Lead Cashier
Lead Busser
Server Dining Room and Banquets
Lead Banquet Server

Degrees

High School Diploma
High School Diploma

Lead Cashier Resume Example

Resume Score: 80%

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