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Lead Cashier Resume Example

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LEAD CASHIER
Professional Summary

Friendly Lead Cashier tasked with mentoring, training and assisting other employees with completing tasks. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success. Proven relationship-builder with motivational approach.

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Service-driven Lead Cashier with expertise in maintaining store appearance to promote positive, customer shopping experience. Hard worker with a warm demeanor and willing to work any shift, including nights, weekends and holidays. Considered smart, adaptable and strong team contributor.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Skills
  • Opening and Closing Procedures
  • Training and Development
  • Staff Mentoring
  • Maintaining Store Appearance
  • Sales
  • Teamwork
  • Payment Processing
  • Cash Handling
  • Guest Services
  • Cleaning
  • Point of Sale Systems
  • Cash Register Operation
  • Product Knowledge
  • Store Operations
  • Customer Complaint Resolution
  • Inventorying Products
Work History
Lead Cashier06/2019 to Current
Harrington Raceway – Harrington, DE
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained as lead and provided back-up coverage to provide customers with optimal support.
  • Evaluated professionalism of checkouts every shift chage and kep team members on top of cleaning tasks.
  • Directed team of five cashiers five slot attendants and multiple banks for bars and restaurants maximize performance and deliver exceptional service to every customer.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Received and processed customer payments.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Prepared and submitted end-of-shift reports using windows 10 MicrosoftWord and Microsoft excel.
  • Served needs of more than 100 customers in busy casino environment.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Oversaw group of fifteen cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
Cashiee10/2018 to 06/2019
Dover Downs Gaming & Entertainment Inc. – Dover, DE
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving Product or Service issues.
  • Worked with Type customers to understand needs and provide Type service.
Home Health Aide03/2014 to 10/2018
Shore Care Of Delaware – Dover, DE
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Promoted development of healthy lifestyle to meet health and wellness objectives.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Provided patients with assistance in completing such tasks as walking, bathing, shopping and driving , effectively reducing daily burden on family members.
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Checked vital signs on hourly basis and contacted registered nurse regarding any patient health concerns or behavioral changes.
  • Constructed cognitively stimulating activities.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
  • Assisted clients by performing laundry, meal preparation and other tasks.
  • Traveled to clients' homes to provide healthcare services and promote continuity of care.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve lifting, timemanagement, documentations.
  • Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided direct personal care and administrative services to clients.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to family members, doctors and my directors.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Kept close eye on behavior and emotional responses of clients, consulting with shore care to address concerns and protect each person from any harm.
  • Cooked tasty, nourishing meals for patients with diabetes and heart conditions to promote better nutrition.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Documented vital statistics and coordinated with health care providers.
  • Provided transportation, managing and scheduling appointments.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Maintained clean, safe and well-organized patient environment.
  • Provided information about health system navigation, patient rights and health information privacy.
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
  • Supervised daily activities and provided assistance when needed.
  • Provided mobility assistance such as walking and regular exercising.
Education
GED12/2013Delaware Center For Adult Learning At A Distance - Dover, DE
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Resume Overview

Companies Worked For:

  • Harrington Raceway
  • Dover Downs Gaming & Entertainment Inc.
  • Shore Care Of Delaware

School Attended

  • Delaware Center For Adult Learning At A Distance

Job Titles Held:

  • Lead Cashier
  • Cashiee
  • Home Health Aide

Degrees

  • GED 12/2013

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