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Forward-thinking leader with progressive career in practice management and performance improvement seeking to leverage MHA. Collaborative team leader (and player) with solid history of providing strategic solutions. Proven record of motivating team members to achieve best practice and personal goals. Able to relate to management, providers, staff and outside agencies, and community served. Driven to achieve daily, monthly, and annual goals for patient satisfaction, production, billing, collections, and insurance filing. Success in leading teams, training staff, and collaborating. Create, implement and train staff regarding best practice work flows. History of using analytics to evaluate and drive financial improvements and revenue (25% increase in production during first nine months) while delivering high-quality patient care and improving clinic relationships. Established success metrics for tracking progress for business and finance. Eager to grow and learn and empower others to do the same. Determined to use background, skills, and further educational pursuits on a broader scale to enable practices to operate smoothly where providers, administration, and staff work together delivering best practice care.
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- Implemented EHR for one of largest school districts in U.S. Customized and presented system to 78 supervisors and hundreds of nurses. Worked well with administration, staff, providers, and outside entities to provide best solution, potentially saving district $770,000.
- Co-created marketing platform to be used in national campaigns within three months. Coordinated marketing activity on behalf of different divisions of company.
- Developed business development strategies including, surveys, email campaigns, and one on one interactions.
- Created strategic planning solutions
- Coordinated all functions and activities of practice
- Evaluated data trends, alert patterns, and key performance indicators and made changes accordingly.
- Streamlined billing process increasing AR collection time by 20%
- Implemented software for engaging and feedback from patients
- Formed and reorganized management, systems, and business operations for efficiency and profitability.
- Created policies and procedures
- Increased production by 25% in first 9 months while maintaining quality care, and increased patient satisfaction
- Worked with team to improve clinical processes eliminating scheduling waste
- Consulted with Dentist and made recommendations employee responsibilities. Identified production growth potential and created plan for 10% additional revenue with daily goals
- Assessed collection policies, created and implemented new billing system reducing AR collections time by 15%
- Supervised and encouraged team members to achieve goals and responsibilities.
- Coordinated function of practice and consistently looked for ways to improve, supervised employee's performance
- Managed and supervised all aspects of staffing, growth, client satisfaction, referral relationship metrics, and technology upgrades/implementations
- Unique perspective: Ability to see from owner's, practice manager's, and patient's point of view
- Responsible for training current and new staff regarding client communication software, financing options, and production/collection metrics
- Managed and implemented daily process flow systems increasing efficiency, and surpassing production/collection goals
- Partnered with practice consultants (Mercer Consulting) to create and implement three-year plan for efficiency, quality, and profitability leading to production increase of 15%
Queens University Of Charlotte - Charlotte, NC
University of North Carolina - Chapel Hill,
American Association of Dental Office Managers
American College of Healthcare Executives
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Resume Overview
School Attended
- Queens University Of Charlotte
- University of North Carolina
Job Titles Held:
- Lead Business Development Associate
- Practice Administrator
- Lead Practice Administrator
- Practice Administrator/Co-Owner
Degrees
- Master of Health Administration
- Bachelor of Arts
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