lead business development associate resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Forward-thinking leader with progressive career in practice management and performance improvement seeking to leverage MHA. Collaborative team leader (and player) with solid history of providing strategic solutions. Proven record of motivating team members to achieve best practice and personal goals. Able to relate to management, providers, staff and outside agencies, and community served. Driven to achieve daily, monthly, and annual goals for patient satisfaction, production, billing, collections, and insurance filing. Success in leading teams, training staff, and collaborating. Create, implement and train staff regarding best practice work flows. History of using analytics to evaluate and drive financial improvements and revenue (25% increase in production during first nine months) while delivering high-quality patient care and improving clinic relationships. Established success metrics for tracking progress for business and finance. Eager to grow and learn and empower others to do the same. Determined to use background, skills, and further educational pursuits on a broader scale to enable practices to operate smoothly where providers, administration, and staff work together delivering best practice care.

  • Collaborative Team Leader
  • Train staff
  • EHR (both front and back-end)
  • Microsoft Office Suite
  • Create and Execute Marketing Plans
  • Excellent Communication Skills
  • Budgeting / Finance (reduced overhead, cost savings, and enhanced revenue)
  • Process and Quality Improvement
  • Conflict Management
  • Strategic Thinking
  • Life-Long Learner
Work History
04/2021 to Current
Lead Business Development Associate Westchester Medical Center West Nyack, NY,
  • Implemented EHR for one of largest school districts in U.S. Customized and presented system to 78 supervisors and hundreds of nurses. Worked well with administration, staff, providers, and outside entities to provide best solution, potentially saving district $770,000.
  • Co-created marketing platform to be used in national campaigns within three months. Coordinated marketing activity on behalf of different divisions of company.
  • Developed business development strategies including, surveys, email campaigns, and one on one interactions.
03/2017 to 04/2021
Practice Administrator J. Todd Bullard, DDS City, STATE,
  • Created strategic planning solutions
  • Coordinated all functions and activities of practice
  • Evaluated data trends, alert patterns, and key performance indicators and made changes accordingly.
  • Streamlined billing process increasing AR collection time by 20%
  • Implemented software for engaging and feedback from patients
  • Formed and reorganized management, systems, and business operations for efficiency and profitability.
  • Created policies and procedures
  • Increased production by 25% in first 9 months while maintaining quality care, and increased patient satisfaction
06/2016 to 03/2017
Lead Practice Administrator Thomas Layton, DDS City, STATE,
  • Worked with team to improve clinical processes eliminating scheduling waste
  • Consulted with Dentist and made recommendations employee responsibilities. Identified production growth potential and created plan for 10% additional revenue with daily goals
  • Assessed collection policies, created and implemented new billing system reducing AR collections time by 15%
  • Supervised and encouraged team members to achieve goals and responsibilities.
01/1997 to 01/2016
Practice Administrator/Co-Owner James Stuart, DDS City, STATE,
  • Coordinated function of practice and consistently looked for ways to improve, supervised employee's performance
  • Managed and supervised all aspects of staffing, growth, client satisfaction, referral relationship metrics, and technology upgrades/implementations
  • Unique perspective: Ability to see from owner's, practice manager's, and patient's point of view
  • Responsible for training current and new staff regarding client communication software, financing options, and production/collection metrics
  • Managed and implemented daily process flow systems increasing efficiency, and surpassing production/collection goals
  • Partnered with practice consultants (Mercer Consulting) to create and implement three-year plan for efficiency, quality, and profitability leading to production increase of 15%
Expected in 05/2021 to to
Master of Health Administration:
Queens University Of Charlotte - Charlotte, NC
Expected in 1991 to to
Bachelor of Arts: Speech Communication
University of North Carolina - Chapel Hill,

American Association of Dental Office Managers

American College of Healthcare Executives

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Queens University Of Charlotte
  • University of North Carolina

Job Titles Held:

  • Lead Business Development Associate
  • Practice Administrator
  • Lead Practice Administrator
  • Practice Administrator/Co-Owner


  • Master of Health Administration
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: