Lead Advanced Medical Assistant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated and empathetic Lead Advanced Medical Support Assistant offering 18 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communications and interpersonal skills with patients, families and other healthcare professionals.

  • Collaborative Leadership
  • Leadership communications
  • Educational leadership
  • Medical facility knowledge
  • Team Leadership
  • Medical terminology understanding
  • Advanced problem solving skills
  • Medical chart documentation
  • Strong critical thinking capabilities
  • Excellent customer service skills
  • Effective Multitasking
  • Exceptionally detail-oriented
  • Setting goals
  • Conflict and issue resolution
  • Team-oriented and dependable
  • Patient scheduling abilities
  • Organization
  • Conflict resolution
  • VA regulations knowledge
  • Microsoft Office Expertise
  • Excellent communication skills
  • Detail oriented
  • Senior leadership support
Work History
Lead Advanced Medical Assistant, 01/2020 to Current
Veterans Health Administration Williamsport, PA,
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked with customers to understand needs and provide exceptional customer service.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Supervised 16 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Lead AMSA for 6 specialty clinics
  • Assign OT assignments and duties to employees working over time, along with approving access to the appropriate clinic.
  • Accommodated and assisted with clinics not under my service that needed help to improve patient satisfaction and enhance clinic flow.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Establish to ensure assistance to veterans providing a smooth process for the management of his/her outpatient appointments.
  • Pulling reports and running clinical data.
  • Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assuring adequate coverage to all clinics.
  • Distributing and balancing workload, maintaining employee work schedules, orienting and providing on the job training for new and current employees. Ensuring all training requirements are met.
  • Training/teaching for on boarding new hires
  • Setting priorities and deadlines, providing input in problem solving on operational issues or procedures in team meetings.
  • Provide input to employee's supervisor on competencies with regards to scheduling and administrative data entry.
  • Developing supplemental training to address identified deficiencies.
  • Excellent customer service skills, medical center initiatives and performance measures, current systems redesign projects, basic eligibility and enrollment and beneficiary travel.
  • Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information .
  • Advanced knowledge of the technical health care process as it relates to access to care and clinic management.
  • Utilize computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems and reporting formats.
  • Proficient and self directed manner, setting priorities and coordinating work in accordance with established processes, policies and regulations.
  • Work independently making decisions based on guidelines, precedents and regulations.
  • Resolve daily workplace issues with AMSA/MSA's to maintain efficient workflow and ensure all training requirements are met and changes to the policies and procedures.
  • Ability to organize work, set priorities and delegate tasks/responsibilities in order to meet deadlines.
  • Consistently communicates and treats customers in a courteous, tactful and respectful manner.
  • Handles conflict and problems in dealing with the customer constructively and appropriately
  • Troublshoot issues with equipment and send appropriate IT ticket for repair
  • Successfully makes rounds to 5 specialty clinics to ensure that employees do not have an issues/concerns.
Advanced Medical Support Assistant, 09/2018 to 01/2020
Veterans Health Administration Yukon, OK,
  • Oriented and trained new staff on proper procedures and policies.
  • Updated outdated patient information to maintain current records.
  • Experienced in front and back offices, controlling patient flow, and assisting in delivery of quality of healthcare.
  • Scheduled appointments for patients via phone and in person.
  • Performed front desk duties, including answering phones, scheduling appointments for face to face and VVC, greeting patients, run reports, check patients out, verify demographics, update insurance information, organize daily huddles for 5 teams. Keep up to date on return to clinic orders, view alerts and secure messaging.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Entered patient information including insurance, demographics and health history into the system to ensure that all records were up to date.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Set up appointments for physician visits and procedures using scheduling manager and vista GUI.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Reached out to medical providers to check on requests and address issues.
  • Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
  • Greeted visitors and established purpose of visit to complete check -in procedure quickly.
Advanced Medical Support Assistant, 08/2003 to 06/2018
Altice Usa Inc. Washington, DC,
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Oriented and trained new staff on proper procedures and policies.
  • Wrote agendas and notes, sent out automatic notifications for upcoming meetings.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Provided clerical support to all team members to improve office efficiency. Lead for front office, pcmm, scrubbing panels, secure messaging, pictures for ID cards, trained newly hired employees, coach and mentored new medical support assistants, schedule future appointments in vista, gui, type 40wpm, greet all patients, provide excellent customer service, successfully de escalates un forseen situations. Run daily reports, answer 7 line phone, register and enroll new patients. 17 years experience at a face paced community based outpatient clinic, ensure all orders are placed by providers, up to date on secure messaging and view alerts. Organized and conducted daily meetings for 5 teams.
  • Responded to customer concerns and issues.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Sorted incoming mail and directed to correct personnel each day.
  • Directed clients to appropriate personnel to address concerns, resolve complaints.
  • Coordinated with internal departments to maximize operational efficiency for administrative areas.
  • Established solid working relationships with peers with effective communication skills.
Freelance Photographer, 06/2013 to 04/2017
Christine Csiszer Photography City, STATE,
  • Edited, toned, captioned and uploaded photographs for news publications.
  • Selected and set up appropriate props, backdrops and lighting.
  • Photographed high-quality images for both print and internet distribution.
  • Defined and recommended detailed solutions to capture images.
  • Maintained productive professional relationships with models.
  • Archived photographs on computers and servers.
  • Directed guests to photo port location to view and purchase pictures.
  • Planned and prepared for all on-location and studio shoots.
  • Inspected proofs to verify quality of prints and need for adjusting and retouching.
  • Maintained excellent attendance record, consistently arriving to work on time.
High School Diploma: , Expected in 05/1992
Plano Jr. Sr. High School - Plano, IL,
  • Collaborated with team of 5 in the development of office space remodel
  • Nominated for employee of month for going above and beyond in saving a veterans life.
  • Assigned as primary contact for Records Liaison at both va facilities in Chicago and Nashville.
  • Nominated by the Business Office Chief for HRO Train the Trainer.
  • Volunteered for screening patients/employees for covid-19

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Resume Strength

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Resume Overview

School Attended
  • Plano Jr. Sr. High School
Job Titles Held:
  • Lead Advanced Medical Assistant
  • Advanced Medical Support Assistant
  • Advanced Medical Support Assistant
  • Freelance Photographer
  • High School Diploma