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Keyholder Resume Example

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KEYHOLDER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Experience
T-Mobile US Inc. - KeyholderWinder, GA03/2019 - Current
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for
    optimal coverage.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of
    service.
  • Engaged with customers to build rapport and promote long-term loyalty, increasing sales by 120%.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Organized in-store promotional events.
  • Maintained store in clean and neat manner.
  • Evaluated transactions for suspected fraud.
  • Answered questions and resolved concerns.
  • Signed for incoming shipments in manager's absence.
Walmart DC - Forklift Operator RSRStatesboro, GA05/2018 - 03/2019
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Operated with zero safety violations and consistently met deadlines for loading trailers.
  • Secured loads to prevent shifting or damage to items.
  • Removed incoming items from trucks and rail cars and transported materials to staging area.
  • Loaded items in optimal manner to maximize work efficiency.
  • Moved goods between warehouse locations according to shipment and storage needs.
  • Collaborated with team members to coordinate efficient and accurate movements.
  • Inspected lifts before usage to prevent damage to goods being lifted.
  • Transported materials to and from warehouses, production lines and packaging lines.
  • Maintained current forklift training and certification as required by company policies.
  • Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
  • Picked orders from storage, wrapped and staged for shipments.
  • Examined empty pallets for damage and moved pallets to proper storage areas.
Boost Mobile - Store ManagerStatesboro, GA10/2016 - 11/2018
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation
    for sales events.
  • Created work schedules according to sales volume and number of employees.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings
  • Processed shipments and maintained stock shelf organization.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Hired, trained and managed team of 3 associates, including evaluating performance and enforcing disciplinary actions.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Boosted sales by 321% by effectively cultivating customer rapport and delivering superior customer service.
Gentilly Gardens - Nurse AssistantStatesboro, GA06/2014 - 09/2016
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Performed inventory by monitoring expiration of medical supplies and medications.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and post-operation patients.
  • Provided personal nursing assistance in pre- and post-operative situations.
Skills
  • Merchandising
  • Decision-making
  • Accurate money handling
  • Results-oriented mindset
  • Team leadership
  • Employee training
  • Inventory Management
  • Inventory control
  • Clean and professional
  • Team leadership experience
  • Computer literate
  • Good communication skills
  • Organization
  • Quality assurance
  • Leadership development
  • Building brand awareness
  • Customer outreach
  • Driving business growth
  • Store growth planning
  • Creating store processes
  • Creating marketing plans
  • Managing retail build outs
  • Resource allocation
  • POS software expert
  • Opening and closing procedures
  • Natural leader
  • Goal-oriented
Education and Training
Associate of Applied Science: Medical AssistingSwainsboro Technical CollegeSwainsboro, GA05/2012
High School DiplomaSwainsboro High SchoolSwainsboro, GA05/2002
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Resume Overview

Companies Worked For:

  • T-Mobile US Inc.
  • Walmart DC
  • Boost Mobile
  • Gentilly Gardens

School Attended

  • Swainsboro Technical College
  • Swainsboro High School

Job Titles Held:

  • Keyholder
  • Forklift Operator RSR
  • Store Manager
  • Nurse Assistant

Degrees

  • Associate of Applied Science : Medical Assisting
    High School Diploma

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