Keyholder resume example with 8+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing meaningful relationships with both employees and clients. Motivated to maintain customer satisfaction and contribute to business' success. Specialize in quality, speed and attention to detail. Articulate, energetic and results-oriented with a commitment to maintaining friendly professionalism at all times, including stressful situations.

  • Staff Management
  • Flexible & Adaptable
  • Time management
  • Verbal and written communication
  • Mail handling
  • Scheduling
  • Organization skills
  • Telephone skills
  • Conflict/Complaint Resolution
  • Customer and Client Relations
  • Transcription and Dictation
  • Professional demeanor
  • Documentation and reporting
  • Multi-Line Telephone Systems
  • Creative problem solving
  • Staff education and training
  • Stocking and replenishing
  • Money handling abilities
  • Microsoft Office proficiency
  • Relationship/team building
  • Commitment to quality and service
  • Cash Handling
  • Sales Goals
  • Workplace Safety
  • Inventory Control
  • Sales
  • Training And Development
  • Team Leadership
Cecil Community College North East, MD Expected in No Degree : Social Work - GPA :
  • Minoring in Psychology
Penn Foster Career School Scranton, PA Expected in 2016 Certificate : Human Resources Management - GPA :
Work History
Hudson's Bay Company - Keyholder
Deer Park, NY, 07/2016 - Current
  • Offering advice and assistance to customers, paying attention to special needs or wants, thus cultivating customer loyalty, promoting repeat customers and improving sales.
  • Leverage sales expertise to promote product and capitalized on upsell opportunities.
  • Oversees a team of 15+ employees.
  • Answering telephone calls to field inquiries from customers, upper level management and various other callers seeking information. Responding to emails in a timely manner, relaying any messages superiors.
  • Taking clear and coherent notes during conference calls to pass onto other mangers.
  • Processing returns, exchanges and price overrides in accordance to company policy.
  • Manages office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Working closely with both store manager and district manager to ensure productivity and maintain brand standards.
  • Receiving and processing shipment, reporting any missing or damaged inventory, and organizing backroom to help with efficiency.
  • Apply current data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maximizing performance by monitoring daily activities and making in the moment changes to ensure the store surpasses sales quotas.
  • Onboarding new associates, including training, mentoring and new hire documentation.
  • Providing coaching for all current associates, including updated policies, sensitivity trainings, and navigating employee forms.
  • Evaluating employees' strengths and assigned tasks based upon experience and training, and reassigning employees should the need arise.
  • Overseeing employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Using weekly financial data to analyze company growth and optimize operational strategies.
  • Opening and closing store 5 days per week by counting registers, making deposits and filing all daily paperwork.
  • Keep physical files and digitial records organized for easy updating and retrieval by authorized team members.
Germain - Receptionist
Naples, OH, 01/2012 - 12/2015
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting clients.
  • Maintained a clean and organized work space to ensure productivity.
  • Scheduled clients according to company's and clients availability, providing seamstresses with adequate time to do alterations.
  • Transferred and directed phone calls, clients and mail to correct staff members.
  • Kept team efficient and on-task by maintaining well-stocked and organized supplies. Proactively ordering supplies before company ran out.
  • Assisted with deliveries and in-home appointments.
  • Greeted guests in with friendliness and professionalism.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Estimated costs of alterations for customers to make decisions before sewing work began. Handled cash and checks.
  • Assessed clothing for fit and pinned altering folds or marks on cloth at seams, darts and necklines to indicate tailoring and alterations to be made. Inc. - Freelance Transcriptionist
City, STATE, 03/2018 - Current
  • Review and edit transcribed reports and corrected material for spelling, grammar and clarity.
  • Refer to dictionaries, drug references and other medical resources to distinguish between homonyms and recognize inconsistencies and mistakes in medical terms.
  • Transcribe sensitive projects with complete confidentiality.
  • Perform freelance work with flexibility to meet employer-set deadlines.
  • Use headsets and transcribing software to take dictation of medical, legal, and personal projects.

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Resume Overview

School Attended

  • Cecil Community College
  • Penn Foster Career School

Job Titles Held:

  • Keyholder
  • Receptionist
  • Freelance Transcriptionist


  • No Degree
  • Certificate

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