Keyholder Resume Example Jockey International, Inc.

KEYHOLDER

Summary

A successful manager with over 4 years of experience with a strong results orientated focus combined with exceptional team leadership and success through service. Highly skilled in overseeing store operations and achieving weekly and monthly set goals. Promptly and accurately completing all paperwork procedures (New Hire, Incident, Reports, etc.) Work well with people of diverse backgrounds, cultures, professional and technical levels. Maintain vast knowledge of bookkeeping, operational processes and procedures, and inventory maintenance. Hands on experience in ensuring proper merchandise presentation Leadership Skills Demonstrated ability to motivate and lead employees. Proven ability to hire, select and train the right candidates. Able to meet retail sales goals. Proven history of improving operations and increasing profitability Proficient in using technology to enhance data and information management. Strongly committed to team-building and staff development Fully committed to providing the highest possible standards of customer service and support

Highlights

Demonstrated ability to motivate and lead employees.
Proves the ability to hire, select and train the right candidates.
Able to meet individual and store sales goals.
History of improving operations and increasing profitability

Proficient in using technology to enhance data and information management.
Strongly committed to team-building and staff development
Fully committed to providing the highest possible standards of customer service and support.

Accomplishments

Played an instrumental role in increasing store's profitability by motivating team members to meet the required monthly goal.
Was able to make 20,000 dollars in four day to make the month at my current home store
Have been asked to help other locations to boost the store's profitability.

Experience

KeyHolder11/2013 to Current
Jockey International, Inc.Chandler , AZ

Planned and supervised implementation of monthly floor sets Examines merchandise to verify that it was correctly priced and displayed Completes store operational requirements by scheduling and assigning employees; following up on work results Manage schedules and approved time sheets using DayForce Human Capital Management System Recruited, interviewed, and hired new employees Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results Protect and maintain company assets and resources including cash control, inventory, fixtures and physical facility to prevent theft Maintains the confidentiality and security of sales records and operational reports.
Ensures work environment is safe for both customers and associates Lead the store in the absence of the SM to include opening / closing, customer service, store maintenance (interior and exterior) Report to the district manager regarding all store and staff issues Conducts monthly reviews with individual team members Conducts weekly phone conferences with other managers in the district Executes emails and documentation for corporate officials including officials in the HR department Following procedures for receiving stock, shipments, transferring merchandise and handling defectives.
Reports numbers and data to district manager (daily/weekly/mothly) Executes general office procedures i.e.
copying, scanning, faxing, and delivering of documents to corporate office and HR department, created excel documents Managed all store clients and educated staff on: reaching out, following up and gathering clientele using Customer Capture Rate reports in KWI POS Systems and in store client books Used social media: Instagram, Twitter, and Facebook to reach out to clients about store sales and new arrivals.

Waitress11/2012 to 07/2013
Cache Creek Casino ResortBrooks , CA

Monitor food distribution, ensuring that meals are delivered to the correct recipients and those guidelines such as those for special diets are followed
Stock service stations with items such as ice, napkins, and straws
Total checks, present them to customers, and accept payment for services
Make sure guests are happy and had a pleasurable experience
Work efficiently in a fast paced environment
Resolve any issues a guest may have first then getting a manager to reassure that the problem was solved
Answer telephones and make reservations/ answer questions.

Key holder05/2013 to 06/2013
Jo-Ann FabricsDowningtown , PA

Supervised a small team of employees
Did opening and closing reports
dropped deposits off at the end of night
Created the schedule, managed schedules, and approved time sheets
Receive the Am and PM banks
Open and close registers
Solved any customer or employee issues
Did nightly inspections to make sure the store was prepared for the morning
Hired and trained new employees
Reported to the general manager
Able to mutil task in very stressful situations
Work efficiently in a fast paced environment.

Shift Leader06/2012 to 06/2013
Pilgrim's Pride Corp.Oklahoma City , OK

Monitor food distribution, ensuring that meals are delivered to the correct recipients Stock service stations with items such as ice, napkins, and straws.
Total checks, present them to customers, and accept payment for services.
Make sure guests are happy and had a pleasurable experience.
Helped make the schedule Counted registers Made change for register Dropped cash deposits End of day paper work Inspect the restaurant to ensure it was ready for the next day.

Sales Associate08/2010 to 01/2011
Qurate Retail Group Inc.Lockbourne , OH

Greet customers and ascertain what each customer wants or needs.
Did visuals for the store Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Prepare sales slips or sales contracts.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Maintain records related to sales.
Demonstrate use or operation of merchandise.
Prepare merchandise for purchase or rental.
Clean shelves, counters, and tables.
Sell, insurance, financing, or service contracts for merchandise.
Open and close cash registers, performing tasks such as counting money, separating charge slips and balancing cash drawers.
Top seller/ sales lead.

Education

Bachelor of Arts: Russian StudiesAugust 2012Pennsylvania State UniversityCity, StateGPA: GPA: 3.07

GPA: 3.07 of a maximum 4. Credits Earned: 124.0 Semester hours Russian Studies

Skills

Able to assess stores and help solve issues which then lead to a larger profit growth for the company
Goes above and beyond for the customer
Able to drive results in a fast pace and demanding environment

Resume Overview

School Attended

Pennsylvania State University

Job Titles Held:

KeyHolder
Waitress
Key holder
Shift Leader
Sales Associate

Degrees

Bachelor of Arts : Russian Studies August 2012

KeyHolder Resume Example

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