Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Looking To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths.
Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Skills
Recruitment and Training
Customer Service Management
Handling Complaints and Inquiries
Cash Handling and Reconciliation
Scheduling and Time-Tracking
Delegation and Supervision
Inventory Management
Sales Leadership
Microsoft Office
Flexible Work Schedule
Implementing Pricing Strategies
Retail Operations
Merchandise Promotion and Display
Departmental Procedures
POS Terminal Operation
Adaptable to Changing Demands
Shelving
Store Reset and Recovery
Product Sales
Service-Oriented
Superior Work Ethic
Creativity and Originality
Basic Mathematics
Willingness to Learn
Employee Training
Calendar and Scheduling Software
MS Office
Good listening skills
Computer proficiency
Multitasking and Prioritization
Editing and Proofreading
Computer skills
Cooperative Attitude
Policies and Procedures
Inventory Stocking
Cash Register Operations
Pricing and Markdowns
Customer Relations
Sweeping and Mopping
Problem Solving
Cash Handling
Product Scanning
Reliable and Responsible
Detail-Oriented
Credits and Refunds
Product Location
Honest and Ethical
Team Leadership
Coin and Currency Counting
Education
Ringgold Senior High SchoolMonongahela, PAExpected in 06/2011 – –High School Diploma: - GPA:
Work History
Jockey International, Inc. - Keyholder Glendale, AZ, 12/2016 - Current
Completed store opening and closing procedures.
Counted out cash drawers and balanced totals.
Opened and closed store many days per week by counting registers, making deposits and storing and filing all daily paperwork.
Processed cash, credit, debit and check payments.
Trained and mentored new employees.
Improved customer service by projecting friendly and knowledgeable attitude.
Accepted and processed customer returns.
Opened inventory boxes and restocked shelves.
Received and counted money.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets.
Rotated stock according to dates and protocols.
Broke down boxes and disposed of trash.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Provided sales feedback to management to address concerns in sales reports.
Oversaw team of 5 employees.
Submitted reports to senior management to aid in business decision-making and planning.
Tracked and prioritized work orders to meet daily production requirements
Directed customers to correct store locations.
Monitored security areas during busy periods.
Used weekly financial data to analyze company growth and optimize operational strategies.
Designed and built over many displays per month to generate customer interest in store merchandise.
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