Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 2 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Wiling to move to different stores to help out.
Skills
Delegation and Supervision
Financial Forecasting
Merchandise Quality Assurance
Implementing Pricing Strategies
Financial Recordkeeping
Decision Making
Scheduling and Time-Tracking
Sales Leadership
Reporting and Performance Analysis
Retail Operations
Cash Handling and Reconciliation
Health and Safety Procedures
Inventory Management
Handling Complaints and Inquiries
Customer Service Management
POS Terminal Operation
Performance Monitoring
Willingness to Learn
Critical Thinking
Creativity and Originality
Relationship Building
Adaptable to Changing Demands
Multitasking and Prioritizing
Employee Training
Superior Work Ethic
Basic Mathematics
Positive and Upbeat
Records Organization
Problem Anticipation and Resolution
Work History
05/2021 to Current
KeyholderAce Hardware – Lawrence, KS,
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Provided sales feedback to management to address concerns in sales reports.
Trained team members in successful strategies to meet operational and sales targets.
Trained and mentored new employees.
Opened and closed store 4-5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Monitored security areas during busy periods.
Processed cash, credit, debit and check payments.
Accepted and processed customer returns.
Improved customer service by projecting friendly and knowledgeable attitude.
Completed store opening and closing procedures.
Broke down boxes and disposed of trash.
Received and counted money.
Counted out cash drawers and balanced totals.
Submitted reports to senior management to aid in business decision-making and planning.
Tracked and prioritized work orders to meet daily production requirements
Directed customers to correct store locations.
Opened inventory boxes and restocked shelves.
Used weekly financial data to analyze company growth and optimize operational strategies.
07/2020 to 05/2021
Visual AssociateBelk – Franklin, VA,
Worked in Newport Brandy Melville to help/ train new employees to become a Visual.
Presented store update suggestions and layouts to management and stakeholders.
Inspected merchandise for quality and arranged proper display location on floor.
Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
Developed merchandising strategy to efficiently move overstock.
Managed aesthetically pleasing displays to showcase company products and increase sales.
Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Created interior displays to promote products in alignment with corporate sales objectives.
Restructured company merchandising standards to increase customer traffic and product exposure.
Enhanced overall store appearance by applying careful consideration to product and display locations.
Monitored and replenished display inventory and restructured according to available stock.
Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Monitored all company inventory to ensure stock levels and databases were updated.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
11/2019 to 06/2020
Sales AssociateAdvance Auto Parts – Brookfield, WI,
Engaged with customers to effectively build rapport and lasting relationships.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Prepared merchandise for sales floor by pricing or tagging.
Maintained organized, presentable merchandise to drive continuous sales.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
03/2017 to 04/2018
Sales AssociateAdvance Auto Parts – Brunswick, GA,
Sold bikes.
Supervised floor sales.
Stocked inventory.
Cleaned.
Supervised cashiers and register transactions.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Engaged with customers to effectively build rapport and lasting relationships.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Prepared merchandise for sales floor by pricing or tagging.
Education
Expected in 06/2021
High School Diploma: Point Loma High School - San Diego, CA GPA:
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