Key Holder Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.

  • Merchandising operations
  • Supervision
  • Customer service
  • Team management
  • Regulatory Compliance
  • Problem resolution
  • Team building
  • First Aid/CPR
Work History
Key Holder Supervisor, 10/2018 to 10/2021
Branch MetricsPalo Alto, CA,
  • Recruited, managed and motivate a 1o -member retail team to give every guest positive and memorable experiences.
  • Returned change and currency and processed debit and credit card payments with 98% accuracy rate.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Motivated employees to success and pointed out areas of improvement
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Marked-down clearance items and relocated merchandise to proper store areas.
Product Marketing Specialist, 09/2017 to 08/2018
Qtc Management, Inc.Madison, AL,
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Mentored local personnel on best practices and protocols to maximize productivity.
Personal Care Assistant, 09/2013 to 07/2017
Frankly We CareCity, STATE,
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Planned activities to encourage movement, stretching and strength building.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Completed regular check-ins and progress report for each client.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Used Software and Software to maintain records of services performed and apparent condition of patients.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Monitored clients' overall health and well-being and noted any significant changes.
  • Documented vitals, behaviors and medications in client medical records.
  • Monitored and assisted residents through individual service plans.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Scheduled and accompanied clients to medical appointments.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Recorded status and duties completed in logbooks for management.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
: , Expected in 06/1992
Overbrook High School - Philadelphia, PA
Diploma: Allied Health/medical Assistance, Expected in 04/2013
Kaplan Career Institute - Broomall - Broomall, PA,

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Resume Overview

School Attended
  • Overbrook High School
  • Kaplan Career Institute - Broomall
Job Titles Held:
  • Key Holder Supervisor
  • Product Marketing Specialist
  • Personal Care Assistant
  • Diploma