Seasoned Training Specialist with twelve-years of successfully implementing classroom and online instruction for adult learners. Dedicated to improving employee performance, work quality and team productivity through successful training initiatives. Prepared to deploy professional training skills and techniques in order to provide a world class customer service and technical support training experience.
•Supervises staff to develop customer service skills, product knowledge and maintain store productivity goals.
•Achieves Regional stretch goals for ten out of twelve months by coaching team members on brand standards for customer interactions.
•Manages stock demands, employee shift schedules; opening, closing procedures, deposit reports and adapts professionally to all unexpected changes.
• Conducts product demonstrations with groups of customers which improve confidence in the product select.
•Trains and coaches employees on how to successfully manage complicated sales, complex issues, product demonstration and difficult customer interactions.
United States Navy 1994-1998
United States Army 1998-2004
309th Transportation group
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