key holder sales floor coordinator resume example with 1+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
I am customer-focused Key carrier with 1.5 years of experience driving sales, delivering exceptional customer service and boosting revenue. Friendly with excellent communication and interpersonal skills to facilitate repeat business. Skilled at coaching and training sales employees to become top performers. Service-focused to improve sales, inventory turns and revenue generation in fast-paced environments. Motivational leader with self-directed nature and key strengths in financial administration, scheduling and training. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Skills
Leadership development
Customer outreach
Team management
Problem resolution
Training & development
Multitasking
Basic math
People skills
Friendly, positive attitude
Decision-making
Good work ethic
Education and Training
Augusta High SchoolAugusta, KS, Expected in 05/2019 ā āHigh School Diploma: - GPA:
Butler Community CollegeEl Dorado, KS, Expected in ā ā:Business Administration And Management - GPA:
Experience
Marshalls - Key Holder/Sales Floor Coordinator City, STATE, 02/2022 - Current
Assisted with training, development and mentoring of sales employees.
Greeted customers, clarifying needs and identifying solutions to close sales.
Delegated tasks to maintain efficient workflow.
Communicated sales goals and key performance indicators to employees.
Facilitated store opening and closing procedures, securing valuables, arming and disarming alarm system and inspecting premises for urgent needs.
Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
Managed inventory shrinkage improvement program to reduce theft and loss.
Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
Coached employees on sales techniques and best practices.
Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
Led and enabled team of associates in driving sales and revenue opportunities during lean spending periods.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Identified appropriate solutions to minimize issues and quickly solve problems.
Displayed merchandise for upcoming sales in visually appealing way.
Instructed staff on procedures for handling difficult transactions.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Trained and developed multiple employees through constructive feedback and focus on long-term career growth.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Wrote and submitted reports.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Assigned employees to specific duties to best meet needs of store.
Marshalls - Administrative Coordinator/Key Carrier City, STATE, 03/2021 - 02/2022
Operated cash register.
Maintained store and maintained appearance.
Signed for incoming shipments in manager's absence.
Delegated tasks appropriate to individual employees to provide development opportunities.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees proactive strategies to meet operational and sales goals.
Responded to safety and loss prevention incidents.
Monitored cash drawers in checkouts to verify adequate cash supply.
Monitored sales performance through analysis of sales reports and comparison shopping.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
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