key holder manager on duty resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature.
Responsive team leader with strong customer background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Dedicated retail professional and experienced Keyholder. Offering 16+ year demonstrated track record of success exceeding sales goals. Motivated to increase customer satisfaction and grow business revenue.
Skills
Team leadership experience
Computer literate
Employee training
Money Transfer Systems
Merchandising
Good communication skills
Customer outreach
Experience
08/2018 to CurrentKey Holder/Manager on DutyPactiv | Waynesville, NC,
Operated cash register.
Maintained store and maintained appearance.
Signed for incoming shipments in manager's absence.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Responded to safety and loss prevention incidents.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Evaluated transactions for suspected fraud.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
09/2012 to 06/2018Team LeadDierbergs | Wentzville, MO,
Monitored team progress and enforced deadlines.
Fostered positive employee relationships through communication, training and development coaching.
Rotated through series of different stations based on team needs.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Counted, sorted and stacked finished pieces for easy access.
06/2007 to 05/2012Deli AssociateFood Lion Grocery | City, STATE,
Maintained work areas to reduce potential for illness or injury.
Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Organized ingredients and restocked supplies to prepare for busy periods.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Created aesthetically pleasing food arrangements for special orders and party trays.
06/2006 to 09/2006Paid Summer InternStabilus | City, STATE,
Worked well in team environment as well as independently.
Provided assistance to others to complete tasks on time.
Completed assigned duties and consistently produced high volume of work to support daily business needs.
Accepted instruction from management regarding assignments and tasks.
Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning workplace.
Assisted with administrative tasks to better understand industry processes.
Adhered to all procedures and policies.
Obtained and organized files and research papers to make important documents easier to find.
Compiled, modeled and reported on data for senior staff.
Education and Training
Expected in 06/2006 to to High School Diploma | Clover High School, Clover, SC, GPA:
Expected in to to | General StudiesYork Technical College, Rock Hill, SCGPA:
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