key holder leader resume example with 1+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature. Responsive team leader with strong [Type] background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
04/2022 to Current
Key Holder Leader Onemain (Formerly Springleaf & Onemain Financials). Chandler, AZ,
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Developed action plans to solve inventory and stock issues.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Operated cash register.
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Maintained store and maintained appearance.
  • Calculated bill totals and tax amounts.
  • Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
  • Developed good working relationships with store leadership and sales personnel.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Responded to safety and loss prevention incidents.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored sales floor to prevent product loss and item damage.
  • Set up visually appealing promotional displays.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Replenished retail merchandise and displays to deliver strong visual presentation.
  • Supported loss prevention initiatives to minimize theft.
  • Invited customers to participate in store activities and special events.
10/2020 to 06/2021
Assistant Manager Honey Bear Speedy Mart City, STATE,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Analyzed business performance data and forecasted business results for upper management.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
07/2020 to 09/2020
Waitress/Cook Ryes Bar And Grill City, STATE,
  • Informed customers of daily specials and signature menu items.
  • Presented food and beverages to guests at tables.
  • Set up tables in between patrons to reduce wait times.
  • Presented menus and answered questions regarding items.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Trained new employees to perform duties.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Filled condiments and napkin containers during slack periods.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Prepared checks, itemizing total meal costs and taxes.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Responded to ad hoc cleaning duties at end of shift.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Stocked service areas with supplies during slow periods.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.
Education and Training
Expected in 06/2005 to to
High School Diploma:
Brownsville Area High School - Brownsville, PA

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Resume Overview

School Attended

  • Brownsville Area High School

Job Titles Held:

  • Key Holder Leader
  • Assistant Manager
  • Waitress/Cook


  • High School Diploma

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