Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Customer-focused, visionary-thinking Retail Manager with over 10 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with resolving problems, improving customer satisfaction, Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.
Skills
Process and procedure development
Communications
Email, Microsoft Office, Spreadsheets,Internet, Excel
Leadership skills
Team management
Customer service
Ability to work under pressure
Developing brand messaging
Work History
12/2019 to CurrentKey Holder LeaderKaman Corporation | Wichita, KS,
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
06/2013 to 09/2019General ManagerMarshall Retail Group | Charlotte, NC,
Provide superior service at all times, while following the Establishment’s strategic guidelines.
Developed value added solutions and approaches by leveraging trends in customer marketplaces and industries.
Created staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Maximize brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Enforced quality assurance protocols to deliver ideal customer experiences.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Received superior customer service satisfaction scores for all four consecutive quarters.
Increased profits by 37% within one year through restructure of business line.
08/2009 to 07/2013Store ManagerHolistic Industries | Detroit, MI,
Owned all aspects of sales planning, development, and team account management for my location assigned.
Recruit and Train all new hires and assist training of representatives throughout DFW for Sprint small Business Products and Services.
Led targeted training programs to educate staff on product benefits and service capabilities.
Identified opportunities for growth within Sprint territory and collaborated with sales teams to reach sales goal.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Creating knowledge amongst team of competitors offers and proactively identify customer needs with Sprint PCS Products.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Collaborated with upper management to implement continuous improvements, exceed team goals and create job growth.
Built relationships with customers and community to establish long-term business growth.
Manage Client Relationships, projects and communication to achieve established revenue goals with our sales team.
Complete appropriate administrative task in a timely manner, including; Return device log, buy back phones, damage phones, employee one on one, customers follow ups, schedule, purchase order, monthly inventory, deposits.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Grew retail sales volume 87% through providing excellent customer service, following established guidelines and auditing sales reports.
02/2006 to 06/2009Logistics DriverSegue Distribution | City, STATE,
Responsible for transporting medication and medical supplies to pharmacist and hospitals
Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Inspected load security and checked for any damages.
Complied with all truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Planned delivery routes and most efficient methods of distribution.
Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
Maintained consistent on-time delivery record with 90% of all orders arriving ahead of schedule.
Kept detailed records of sales, payments and completed or in-progress deliveries.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Completed routine maintenance on truck to keep in working order, including fueling and recharging batteries.
Education
Expected in No Degree | Business Administration And ManagementTarrant County College District, Fort Worth, TXGPA:
Expected in 2004High School Diploma | Texas Christian Academy, , GPA:
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