key holder leader resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Customer-focused, visionary-thinking Retail Manager with over 10 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with resolving problems, improving customer satisfaction, Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

  • Process and procedure development
  • Communications
  • Email, Microsoft Office, Spreadsheets,Internet, Excel
  • Leadership skills
  • Team management
  • Customer service
  • Ability to work under pressure
  • Developing brand messaging
Work History
Key Holder Leader, 12/2019 - Current
Kaman Corporation Wichita, KS,
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
General Manager, 06/2013 - 09/2019
Marshall Retail Group Charlotte, NC,
  • Provide superior service at all times, while following the Establishment’s strategic guidelines.
  • Developed value added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Created staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Communicating job expectations, planning, monitoring, appraising, reviewing job contributions, enforcing policies and procedures.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Accomplishes restaurant by managing staff, coaching, disciplining, scheduling, counseling, recruiting, selecting, orienting.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Monitoring required city health permits, enforcing daily audit checklists.
  • Creating Preferred supplier lists , analyzing variance, negotiating prices and contracts, taking corrective actions.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Maximize brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Received superior customer service satisfaction scores for all four consecutive quarters.
  • Increased profits by 37% within one year through restructure of business line.
Store Manager, 08/2009 - 07/2013
Holistic Industries Detroit, MI,
  • Owned all aspects of sales planning, development, and team account management for my location assigned.
  • Recruit and Train all new hires and assist training of representatives throughout DFW for Sprint small Business Products and Services.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Identified opportunities for growth within Sprint territory and collaborated with sales teams to reach sales goal.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Creating knowledge amongst team of competitors offers and proactively identify customer needs with Sprint PCS Products.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Collaborated with upper management to implement continuous improvements, exceed team goals and create job growth.
  • Built relationships with customers and community to establish long-term business growth.
  • Manage Client Relationships, projects and communication to achieve established revenue goals with our sales team.
  • Complete appropriate administrative task in a timely manner, including; Return device log, buy back phones, damage phones, employee one on one, customers follow ups, schedule, purchase order, monthly inventory, deposits.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Grew retail sales volume 87% through providing excellent customer service, following established guidelines and auditing sales reports.
Logistics Driver, 02/2006 - 06/2009
Segue Distribution City, STATE,
  • Responsible for transporting medication and medical supplies to pharmacist and hospitals
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected load security and checked for any damages.
  • Complied with all truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Planned delivery routes and most efficient methods of distribution.
  • Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
  • Maintained consistent on-time delivery record with 90% of all orders arriving ahead of schedule.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Completed routine maintenance on truck to keep in working order, including fueling and recharging batteries.
No Degree: Business Administration And Management, Expected in
Tarrant County College District - Fort Worth, TX
Status -
High School Diploma: , Expected in 2004
Texas Christian Academy - ,
Status -

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Resume Overview

School Attended

  • Tarrant County College District
  • Texas Christian Academy

Job Titles Held:

  • Key Holder Leader
  • General Manager
  • Store Manager
  • Logistics Driver


  • No Degree
  • High School Diploma

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