Results-driven Key Holder able to train, monitor and encourage retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.
Client-engaging professional with energetic personality and skills in customer service and team building .
Astute Key Holder with commitment to customer service and assistance. Reliable, attentive professional with motivated and exceptional talents.
Enthusiastic Key Holder eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Service and Staff Management and training in Retail Management. Motivated to learn, grow and excel. Recognized consistently for performance excellence and contributions to success in St. Joe Club and Resort Strengths in customer service and team building backed by training in Leadership.
Skills
Sales techniques
Dispatching
Document scanning
Retail Sales techniques
Billing and Invoicing
Work History
Key Holder Leader, 07/2019 - Current State Of Iowa – Storm Lake, IA,
Performed as integral staff member in streamlining opening and closing procedures
Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
Engaged with customers to build rapport and promote long-term loyalty, increasing sales
Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product
Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
Assisted customers with locating and choosing merchandise in any store department
Educated customers on promotions to enhance sales
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
Opened and closed store independently when needed and prepared nightly bank drop for manager
Assisted customers by answering questions and fulfilling requests
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
Returned change and currency and processed debit and credit card payments with 100% accuracy rate
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Trained team members in successful strategies to meet operational and sales targets
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and [Skill] talents
Correctional Officer, 04/2016 - 02/2019 Walton Correctional Institute – City, STATE,
Received and inspected mail, property and funds from visitors on behalf of designated inmates
Built solid relationships with staff and residents to keep institution safe and secure
Made rounds at specified intervals and conducted head counts and roll calls
Maintained custody and control of inmates housed in dorms and security units
Searched building and grounds, living quarters and work areas for contraband
Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards
Supervised and directed juvenile movement during various activities on and off campus
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
Observed behavior of residents individually and in groups
Escorted inmates to and from cells, court, hospitals and medical appointments
Determined and assigned inmates to appropriate housing
Issued cleaning supplies, comfort items, laundry and all basic meals
Prepared, processed and maintained forms, reports, logs, records and activity journals
Booked new inmates into facility and processed inmates for release
Conducted routine and emergency head counts
Tracked inmates through head counts, visitor logs and scheduled activities
Inspector/Dispatch, 06/2012 - 02/2016 St. Joe Club And Resort – City, STATE,
Upheld codes and regulations governing materials, processes, and procedures
Completed documentation and updated tracking spreadsheets each day
Prepared reports detailing findings of inspections, investigations, and tests
Improved quality assurance procedures to minimize errors and increase effectiveness of inspections
Maximized new employee performance and satisfaction through proper training
Made and submitted reports detailing finding and any actions taken
Maintained updated and detailed records of calls in physical and electronic database
Responded to numerous daily caller requests with information about assistance and timeframes
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
Documented all changes in computer tracking system
Established long-term customer relationships through prompt and courteous service
Education
High School Diploma: , Expected in 05/1991 - Ponce de Leon High School - Ponce de Leon , Florida GPA:
Public Safety Correctional Officer: Corrections , Expected in 09/2016 - Florida Panhandle Technical College - Chipley, FL GPA:
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