Jessica Claire
  • , San Francisco, CA
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  • Results-driven Key Holder able to train, monitor and encourage retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.

Client-engaging professional with energetic personality and skills in customer service and team building .

Astute Key Holder with commitment to customer service and assistance. Reliable, attentive professional with motivated and exceptional talents.

Enthusiastic Key Holder eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Service and Staff Management and training in Retail Management. Motivated to learn, grow and excel. Recognized consistently for performance excellence and contributions to success in St. Joe Club and Resort Strengths in customer service and team building backed by training in Leadership.

  • Sales techniques
  • Dispatching
  • Document scanning
  • Retail Sales techniques
  • Billing and Invoicing
Work History
Key Holder Leader, 07/2019 - Current
State Of Iowa Storm Lake, IA,
  • Performed as integral staff member in streamlining opening and closing procedures
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
  • Engaged with customers to build rapport and promote long-term loyalty, increasing sales
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
  • Assisted customers with locating and choosing merchandise in any store department
  • Educated customers on promotions to enhance sales
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
  • Opened and closed store independently when needed and prepared nightly bank drop for manager
  • Assisted customers by answering questions and fulfilling requests
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Trained team members in successful strategies to meet operational and sales targets
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and [Skill] talents
Correctional Officer, 04/2016 - 02/2019
Walton Correctional Institute City, STATE,
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates
  • Built solid relationships with staff and residents to keep institution safe and secure
  • Made rounds at specified intervals and conducted head counts and roll calls
  • Maintained custody and control of inmates housed in dorms and security units
  • Searched building and grounds, living quarters and work areas for contraband
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards
  • Supervised and directed juvenile movement during various activities on and off campus
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
  • Observed behavior of residents individually and in groups
  • Escorted inmates to and from cells, court, hospitals and medical appointments
  • Determined and assigned inmates to appropriate housing
  • Issued cleaning supplies, comfort items, laundry and all basic meals
  • Prepared, processed and maintained forms, reports, logs, records and activity journals
  • Booked new inmates into facility and processed inmates for release
  • Conducted routine and emergency head counts
  • Tracked inmates through head counts, visitor logs and scheduled activities
Inspector/Dispatch, 06/2012 - 02/2016
St. Joe Club And Resort City, STATE,
  • Upheld codes and regulations governing materials, processes, and procedures
  • Completed documentation and updated tracking spreadsheets each day
  • Prepared reports detailing findings of inspections, investigations, and tests
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections
  • Maximized new employee performance and satisfaction through proper training
  • Made and submitted reports detailing finding and any actions taken
  • Maintained updated and detailed records of calls in physical and electronic database
  • Responded to numerous daily caller requests with information about assistance and timeframes
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
  • Documented all changes in computer tracking system
  • Established long-term customer relationships through prompt and courteous service
High School Diploma: , Expected in 05/1991
Ponce de Leon High School - Ponce de Leon , Florida
Public Safety Correctional Officer: Corrections , Expected in 09/2016
Florida Panhandle Technical College - Chipley, FL

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School Attended

  • Ponce de Leon High School
  • Florida Panhandle Technical College

Job Titles Held:

  • Key Holder Leader
  • Correctional Officer
  • Inspector/Dispatch


  • High School Diploma
  • Public Safety Correctional Officer

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