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Key Holder Resume Example

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KEY HOLDER
Summary

Responsive team leader with strong retail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive professional with good communication skills and positive attitude. Enthusiastic and quick-learning with proven history of bringing value to all projects.

Skills
  • Customer assistance
  • Retail sales
  • Documentation and recordkeeping
  • Independent judgement
  • Money handling
  • Organized
  • Strong communication skills
  • Excellent time management
Experience
Ulta Beauty | Farmington, MIKey Holder09/2017 - 08/2019
  • Stepped up to assist Merchandising Sales Coordinator with the ad sets and planograms during busy periods to maintain consistent and reliable service levels for patrons
  • Assisted upper management with reporting sales data, assessing employee performance and keeping the store up to date
  • Monitored incoming customer traffic to determine appropriate staffing
  • Supervised teams of up to 8 employees and provided leadership and guidance to boost productivity, customer service levels and sales success
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate
  • Promoted new products and sales to encourage revenue growth and boost upselling
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels
  • Delegated tasks to specific employees based on individual knowledge and strengths
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues
Victoria's Secret | Novi, MISales Associate09/2014 - 05/2017
  • Used POS register system to ring up customer purchases, process payments and issue receipts
  • Stayed up to date on store promotions, payment policies and security practices
  • Assisted customers in the fitting room to find the correct size and style that worked best for them
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Drove substantial sales with more than $1500 in weekly revenue through suggestive selling and by promoting add-on purchases
  • Prepared cash deposits up to $1000 with zero discrepancies
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Built sales from start to finish with each customer. Ranging from clothing, undergarments, accessories, and body care
Just Baked | Royal Oak, MIManager07/2012 - 09/2014
  • Executed new training initiative to improve skills and develop leaders from within
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct
  • Maintained open and professional team relationships to quickly identify and resolve issues
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
  • Greeted and assisted all customers daily in high-traffic retailer
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages
Justice Tween Brands | Farmington, MISales Associate06/2011 - 09/2013
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Assisted customers by finding needed clothing and accessories as well as checking inventory for items at other locations
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
Education and Training
North Farmington High School | Farmington Hills, MIHigh School Diploma
Oakland Community College | Bloomfield Hills, MISome College (No Degree) in Business Administration And Management
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Resume Overview

Companies Worked For:

  • Ulta Beauty
  • Victoria's Secret
  • Just Baked
  • Justice Tween Brands

School Attended

  • North Farmington High School
  • Oakland Community College

Job Titles Held:

  • Key Holder
  • Sales Associate
  • Manager

Degrees

  • High School Diploma
    Some College (No Degree) in Business Administration And Management

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