Jessica Claire
  • Montgomery Street, San Francisco, CA 9XXX5
  • Home: (555) 432-1000
  • Cell:

Responsive team leader with strong retail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive professional with good communication skills and positive attitude. Enthusiastic and quick-learning with proven history of bringing value to all projects.

  • Customer assistance
  • Retail sales
  • Documentation and recordkeeping
  • Independent judgement
  • Money handling
  • Organized
  • Strong communication skills
  • Excellent time management
Key Holder, 09/2017 to 08/2019
DynamiteProvidence, RI,
  • Stepped up to assist Merchandising Sales Coordinator with the ad sets and planograms during busy periods to maintain consistent and reliable service levels for patrons
  • Assisted upper management with reporting sales data, assessing employee performance and keeping the store up to date
  • Monitored incoming customer traffic to determine appropriate staffing
  • Supervised teams of up to 8 employees and provided leadership and guidance to boost productivity, customer service levels and sales success
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate
  • Promoted new products and sales to encourage revenue growth and boost upselling
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels
  • Delegated tasks to specific employees based on individual knowledge and strengths
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues
Sales Associate, 09/2014 to 05/2017
BeaconNew York, NY,
  • Used POS register system to ring up customer purchases, process payments and issue receipts
  • Stayed up to date on store promotions, payment policies and security practices
  • Assisted customers in the fitting room to find the correct size and style that worked best for them
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Drove substantial sales with more than $1500 in weekly revenue through suggestive selling and by promoting add-on purchases
  • Prepared cash deposits up to $1000 with zero discrepancies
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Built sales from start to finish with each customer. Ranging from clothing, undergarments, accessories, and body care
Manager, 07/2012 to 09/2014
Pace Life SciencesSolon, OH,
  • Executed new training initiative to improve skills and develop leaders from within
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct
  • Maintained open and professional team relationships to quickly identify and resolve issues
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
  • Greeted and assisted all customers daily in high-traffic retailer
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages
Sales Associate, 06/2011 to 09/2013
BeaconNew York, NY,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Assisted customers by finding needed clothing and accessories as well as checking inventory for items at other locations
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
Education and Training
High School Diploma: , Expected in
North Farmington High School - Farmington Hills, MI
: Business Administration And Management, Expected in
Oakland Community College - Bloomfield Hills, MI
Activities and Honors

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School Attended

  • North Farmington High School
  • Oakland Community College

Job Titles Held:

  • Key Holder
  • Sales Associate
  • Manager
  • Sales Associate


  • High School Diploma
  • Some College (No Degree)

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