Responsive team leader with strong retail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive professional with good communication skills and positive attitude. Enthusiastic and quick-learning with proven history of bringing value to all projects.
Skills
Customer assistance
Retail sales
Documentation and recordkeeping
Independent judgement
Money handling
Organized
Strong communication skills
Excellent time management
Experience
Key Holder, 09/2017 to 08/2019 Dynamite – Providence, RI,
Stepped up to assist Merchandising Sales Coordinator with the ad sets and planograms during busy periods to maintain consistent and reliable service levels for patrons
Assisted upper management with reporting sales data, assessing employee performance and keeping the store up to date
Monitored incoming customer traffic to determine appropriate staffing
Supervised teams of up to 8 employees and provided leadership and guidance to boost productivity, customer service levels and sales success
Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate
Promoted new products and sales to encourage revenue growth and boost upselling
Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency
Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels
Delegated tasks to specific employees based on individual knowledge and strengths
Responded to customer inquiries and delivered appropriate information after carefully researching issues
Sales Associate, 09/2014 to 05/2017 Beacon – New York, NY,
Used POS register system to ring up customer purchases, process payments and issue receipts
Stayed up to date on store promotions, payment policies and security practices
Assisted customers in the fitting room to find the correct size and style that worked best for them
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
Drove substantial sales with more than $1500 in weekly revenue through suggestive selling and by promoting add-on purchases
Prepared cash deposits up to $1000 with zero discrepancies
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Built sales from start to finish with each customer. Ranging from clothing, undergarments, accessories, and body care
Manager, 07/2012 to 09/2014 Pace Life Sciences – Solon, OH,
Executed new training initiative to improve skills and develop leaders from within
Trained and mentored new employees to maximize team performance and achieve daily performance objectives
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed
Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team
Communicated store policy violations to upper management to prevent shrinkage and misconduct
Maintained open and professional team relationships to quickly identify and resolve issues
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
Greeted and assisted all customers daily in high-traffic retailer
Set and administered annual operating budget, consistently maintaining controls and preventing overages
Sales Associate, 06/2011 to 09/2013 Beacon – New York, NY,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Kept apprised of emerging trends and provided informative customer service to assist in product selection
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Assisted customers by finding needed clothing and accessories as well as checking inventory for items at other locations
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
Education and Training
High School Diploma: , Expected in North Farmington High School - Farmington Hills, MI GPA:
: Business Administration And Management, Expected in Oakland Community College - Bloomfield Hills, MI GPA:
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