key holder resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Attentive Assistant Store Manager offering over 20+ years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments. Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature.

  • Analyzing Profitability
  • Health and Safety Procedures
  • Merchandise Quality Assurance
  • Retail Operations
  • Computer Proficiency
  • Recruitment and Training
  • Delegation and Supervision
  • Financial Recordkeeping
  • Flexible Work Schedule
  • Team Building and Motivation
  • Cash Handling and Reconciliation
  • Microsoft Office
  • Customer Service Management
  • Scheduling and Time-Tracking
  • Handling Complaints
  • Inventory Management
  • Handling Complaints and Inquiries
  • Workplace Safety
  • Sales Techniques
  • Sales strategies
  • Workforce Management
  • POS systems operations
  • Merchandising
  • Records maintenance
  • Customer relations
  • Stock management
  • Strategic Planning
  • Issue resolution
  • Profit and loss accountability
  • Supervision and training
  • Proficient in POS Software
  • Sound judgment
  • Cost analysis and savings
Education and Training
Roosevelt High School Atlanta, Ga, Expected in 05/1979 High School Diploma : - GPA :
VIRGINA COLLEGE Montgomery, AL, Expected in : - GPA :
Advance Auto Parts - Key Holder
Wichita, KS, 03-11-13 - Current
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Assisted in general housekeeping to maintain store image.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Captured customer information to maximize future clienteling opportunities.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used Point of Sale register system to complete transactions.
  • Trained, managed and motivated employees to promote professional skill development.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Managed daily operations, client relations and IT.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Managed 50 to 100 employees.
  • Processed credit card payments and counted back change and currency with 98% accuracy rate.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Wegmans Food Markets - Sales Associate
Middlesex, NJ, 06-11-12 - 12-28-12
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Adhered to company initiatives and achieved established goals.
Village Inn - Restaurant Manager
Bellevue, NE, 03-15-11 - 10-29-12
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Managed accounts payable, accounts receivable and payroll.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Trained new employees to perform duties.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

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Resume Overview

School Attended

  • Roosevelt High School

Job Titles Held:

  • Key Holder
  • Sales Associate
  • Restaurant Manager


  • High School Diploma
  • Some College (No Degree)

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