Efficient and hardworking Psychology Bachelor student with focus on quality, teamwork, equality, and growth. Passionate about public service and community involvement, highlighted through volunteer work with Numerous organizations such as; Colonial Elementary School, Booker High School, Sarasota Ringling redskins, Sarasota Ballet's Dance Next Generation, State College of Florida Cheer/ Dance team, Taken Stock in Children, The College Reach out Program, Student support Services Trio, and College for every student.
- Inventory Management
- Effective Communication
- Time management
- Microsoft office techniques
- Team member development
- Store operations oversight
- Workplace safety
- Personnel scheduling
- Leadership development
- Administrative support
- Team building
- Microsoft Office Specialist (MOS)
- First Aid/CPR
- Peer Mentoring
West Nyack, NY, 09/2019 - 12/2019
- Monitored incoming customer traffic to determine appropriate staffing.
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
- Promoted new products and sales to encourage revenue growth and boost upselling.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Indianapolis, IN, 09/2017 - 06/2019
- Supported the social and behavioral sciences department by compiling paperwork and taking detailed meeting minutes.
- Delivered protective files and miscellaneous documentation to customer locations.
- Collaborated with others to discuss new methods for office efficiency .
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Answered several inquiry calls per day to answer customer questions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
Cambridge, MA, 12/2014 - 01/2018
- Provided assistance with purchases, locating items and setting up gift cards.
- Read weekly sales inserts and monitored price changes.
- Answering questions and offering advice.
- Processed returned items in accordance with store policy.
- Worked closely with front-end staff to assist customers.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping.
- Resolved issues regarding customer complaints and escalated worsening concerns to orders for purchase.
- Trained new employees in cashiering procedures, offering assistance in resolving customer complaint issues.
Awards
College Reach Out Program Scholarship Summer 2017
Gulf Coast Community Foundation Fall 2017
Booker High School Scholarship Award Fall 2017
Federal Work Study Fall 2017 Summer 2019
Lomabardo Scholarship Fall 2018
Giving Heart Scholarship Spring 2019
Florida Student Assistant Grant Fall 2018
Federal SEOG Summer 2019
Student Employee of the year Nominee
Membership
College For Every Student
Take Stock in Children
Take Stock In College
College Reach Out Program
Grains Scholars Program
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School Attended
- State College of Florida, Manatee-Sarasota
- Florida Gulf Coast University
Job Titles Held:
- Key Holder
- Paralegal Office Assistant
- Cashier
Degrees
- Associate of Arts
- Bachelor of Arts
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