LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Personnel scheduling
  • Resource management
  • Workplace safety
  • Product ordering
  • Store operations oversight
  • Team member development
  • Customer service
  • Organizational skills
Experience
Key Holder , 07/2022 - Current
Delta Apparel, Inc. Daytona Beach, FL,
  • Handled issues that occurred during production phases, quickly remedying equipment malfunctions and staff problems.
  • Maintained presence on production floor to promote success among personnel and serve as team liaison.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Answered incoming telephone calls to provide store, products and services information.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Assessed customer needs to provide assistance and information on product features.
  • Developed trusting relationships with customers by making personal connections.
  • Increased purchase amounts by cross-selling with similar products.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
Assistant Manager , 12/2016 - 10/2018
Fedex Charlottesville, VA,
  • Managed schedules of team of over 10 personnel to keep shifts properly staffed.
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Recruited and hired qualified candidates to fill open positions.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Managed and motivated over 10 employees.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Customer Service Associate, 01/2011 - 02/2012
Aramark Corp. Birmingham, AL,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education and Training
GED: , Expected in 04/2007
-
EOCC - Enterprise,
GPA:

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Resume Overview

School Attended

  • EOCC

Job Titles Held:

  • Key Holder
  • Assistant Manager
  • Customer Service Associate

Degrees

  • GED

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