, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Personnel scheduling
Resource management
Workplace safety
Product ordering
Store operations oversight
Team member development
Customer service
Organizational skills
Experience
Key Holder , 07/2022 - Current Delta Apparel, Inc. – Daytona Beach, FL,
Handled issues that occurred during production phases, quickly remedying equipment malfunctions and staff problems.
Maintained presence on production floor to promote success among personnel and serve as team liaison.
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Sold various products by explaining unique features and educating customers on proper application or usage.
Built and maintained relationships with peers and upper management to drive team success.
Answered product questions with up-to-date knowledge of sales and promotions.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Answered incoming telephone calls to provide store, products and services information.
Received and displayed product shipments on store retail shelves upon delivery.
Assessed customer needs to provide assistance and information on product features.
Developed trusting relationships with customers by making personal connections.
Increased purchase amounts by cross-selling with similar products.
Engaged customers in friendly, professional dialogue to determine needs.
Worked with fellow sales team members to achieve group targets.
Assistant Manager , 12/2016 - 10/2018 Fedex – Charlottesville, VA,
Managed schedules of team of over 10 personnel to keep shifts properly staffed.
Delegated daily tasks to team members to optimize group productivity.
Directed and led employees, supervising activities to drive productivity and efficiency.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Recruited and hired qualified candidates to fill open positions.
Oversaw daily operations, maintenance and administration of various properties.
Assisted in store opening by setting up office space, computers and cash registers.
Managed and motivated over 10 employees.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
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