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key holder resume example with 13 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Critical Thinking
  • Operations Management
  • Client Relations
  • Clear Communication
Experience
Key Holder, 12/2022 - Current
Advance Auto Parts Ventura, CA,
  • Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
  • Mentor team members by being visible and setting an example for what great customers experience and product knowledge looks like
  • Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured
  • Foster and support a productive employee culture
  • Gather feedback from customers, store team members, and via observation to report to store management team
  • Deliver results while putting the customer first and applying an omni-channel mindset
  • Build relationships with customers, team members and business partners
  • Be a Rhone product knowledge expert educating customers on features and benefits
  • Assess the customer's individual needs providing product recommendations
  • Take initiative by jumping in on any task, asking questions and sharing ideas
  • Demonstrate inclusive behavior across team and customers
  • Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone's visual merchandising standards
  • Work with store management to ensure shipping and receiving are processed in accordance with Company standards
  • Maintain a neat and organized stockroom in accordance with Rhone's organizational standards
Property Manager, 12/2016 - 11/2022
Thies And Talle Management Saint Cloud, MN,
  • Handled resident complaints and expedited maintenance requests
  • Inspected properties regularly to identify deficiencies and schedule repairs
  • Collected monthly assessments, rental fees, deposits and payments
  • Updated tenant and unit information to keep current in housing database
  • Solicited and analyzed bids for repairs, renovation and general maintenance
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties
  • Collected rent from tenants to pay maintenance and repair costs and other expenses
  • Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation
  • Worked with on-site and remote service providers to support tenants requesting accommodations
  • Built relationships with service vendors and submitted associated billing statements
  • Facilitated tenant paperwork processing and verification
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents
  • Exercised direct supervision over property staff
  • Responded to tenant maintenance requests according to agreed conditions for building functionality
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits
  • Completed lease applications and verifications, notifying prospects of results
  • Met with prospective tenants to show property and assess applications or sign leases
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Team Leader/Head Chef, 02/2010 - 11/2016
Nespresso USA City, STATE,
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
  • Delegated daily tasks to team members to optimize group productivity
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
  • Offered training and support to keep team members motivated and working toward objectives
  • Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues
  • Delegated tasks to team members, maximizing unique strengths and skill sets
  • Created and implemented strategies for team members to reach goals
  • Reviewed completed work to verify consistency, quality and conformance
  • Assigned projects and distributed tasks to team members as per area of expertise
  • Recommended and executed improvements for production and product quality
  • Utilized coaching and leadership principles to enhance internal and external team dynamics
  • Reviewed staff work and gave comprehensive and constructive feedback
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands
  • Documented production levels and materials used to keep management informed.
Education and Training
Associate of Arts: Sociology, Expected in 05/2010
-
Broward College - Fort Lauderdale, FL,
GPA:
Status -
Languages
English :
Native/ Bilingual:
Negotiated :
:
Spanish :
Native/ Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • Broward College

Job Titles Held:

  • Key Holder
  • Property Manager
  • Team Leader/Head Chef

Degrees

  • Associate of Arts

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