Key Holder resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Focused Key Holder committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to all projects. Supports and prepares team to balance guest experience with necessary operational tasks. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Motivated Kitchen Supervisor focused on maximizing customer satisfaction with remarkable foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history of effective leadership and innovative dishes.

  • Workplace safety
  • Strong problem solver
  • Dedicated team player
  • Time management
  • Professional and mature
  • Meticulous attention to detail
  • Customer service
  • Organization
  • Credit card payment processing
  • Quality control
  • High-energy attitude
  • Customer relations
  • Sales expertise
03/2020 to 06/2020 Key Holder Dynamite | Austin, TX,
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Answered questions and resolved concerns.
  • Responded to safety and loss prevention incidents.
  • Maintained store in clean and neat manner.
  • Organized in-store promotional events.
  • Set up visually appealing promotional displays.
  • Signed for incoming shipments in manager's absence.
  • Operated cash register.
  • Evaluated transactions for suspected fraud.
04/2017 to 08/2018 Manager Securitas Security Services Usa, Inc. | Elgin, IL,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Handled over $1000 worth of cash and card transactions daily with accuracy and efficiency.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Oversaw hiring, training and development of kitchen employees.
11/2016 to 07/2017 Merchandiser Breakthru Beverage Group | Hilton Head Island, SC,
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Communicated and coordinated planogram execution with store management.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted Cashiers by communicating with retail merchants via phone and email.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Compiled reports based on periodic competitive pricing shopping trips.
  • Printed labels and tags for for-sale merchandise.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
10/2012 to 07/2016 Waitress Supervisor Veronas Italian Café | City, STATE,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Education and Training
Expected in 06/2015 High School Diploma | Rains High School, Emory, TX GPA:
  • First Aid/CPR

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Resume Overview

School Attended

  • Rains High School

Job Titles Held:

  • Key Holder
  • Manager
  • Merchandiser
  • Waitress Supervisor


  • High School Diploma

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