Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Talented key holder skilled in resolving customer challenges and driving sales. Offers high responsibility, integrity and commitment to team and business success. Decisive and professional in challenging situations. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Recruitment and Training
Accounting Techniques
Health and Safety Procedures
Merchandise Quality Assurance
Staff Coaching and Training
Cash Handling and Reconciliation
Handling Complaints and Inquiries
Merchandise Promotion and Display
Flexible Work Schedule
Cash Drawer Balancing
Active Listening
Inventory Replenishment
Work History
07/2021 to 05/2022
Key HolderMichael Kors – , ,
Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
Managed customer needs and delegated tasks to employees for optimal coverage.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Streamlined opening and closing procedures as integral member of store staff.
Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
Marked-down clearance items and relocated merchandise to proper store areas.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Mentored new sales associates to contribute to store's positive culture.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Educated staff on strategies for handling difficult customers and challenging situations.
Trained team members in successful strategies to meet operational and sales targets.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
07/2020 to 01/2021
CashierDanaher – , ,
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained cash drawer of $150.00 or more per shift.
Checked identification for proof-of-age for alcohol and tobacco sales.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Completed inventory counts and ordered merchandise.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Used POS system to enter orders, process payments and issue receipts.
Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Solicited customers to purchase loyalty and item protection plans.
02/2021 to 06/2021
Manufacturing Production AssociateUniversity Of Utah Medical Group – , ,
Inspected finished products for quality and adherence to customer specifications.
Documented production information via daily system logs and discussed issues with management.
Made sure that products were produced on time and are of good quality.
Inspected final products to assess compliance with quality standards and established tolerances.
Inspected products and machines to maintain quality and efficiency.
Examined incoming materials and compared to documentation for accuracy and quality.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Performed general equipment maintenance and repair to minimize downtime.
Monitored production schedule to keep proper amount of inventory on hand.
Adjusted alignment of drills, guides and holding devices.
Monitored employee actions for adherence to safety procedures.
Reviewed production schedules and streamlined processes.
08/2019 to 09/2019
CashierUniversity Of Utah Medical Group – , ,
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained cash drawer of $150.00 or more per shift.
Used POS system to enter orders, process payments and issue receipts.
Education
Expected in 05/2019
High School Diploma: Lakeview High School - Cortland, OH GPA:
Expected in 05/2019
High School Diploma: Trumbull Career And Technical Center Adult Training Center - Warren, OH GPA:
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Resume Overview
School Attended
Lakeview High School
Trumbull Career And Technical Center Adult Training Center