LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hard working, reliable, friendly, and very organized

Experience with handling money and providing excellent customer service

Responsible and mature and always willing to learn

Skills
  • Decision Making
  • Flexible Work Schedule
  • Merchandise Promotion and Display
  • Handling Complaints and Inquiries
  • Cash Handling and Reconciliation
  • Handling Complaints
  • Retail Operations
  • Basic Mathematics
  • Relationship Building
  • Willingness to Learn
  • Service-Oriented
  • Policy Enforcement
  • Social Perceptiveness
  • Critical Thinking
  • Problem Anticipation and Resolution
  • Adaptable to Changing Demands
  • Service Oriented
  • Loss Prevention
  • Superior Work Ethic
  • Positive and Upbeat
Education and Training
Lagrange High School Lake Charles, LA Expected in 05/2004 High School Diploma : - GPA :
Experience
San Francisco Goodwill - Key Holder
Commerce, CA, 11/2019 - 03/2020
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Complied with policies and procedures to minimize shrinkage.
  • Worked with store management to identify opportunities to drive business and increase sales and profits.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Opened and closed store in absence of senior managers.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings [Number]%.
  • Recommended improvements to store procedures.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Boosted sales through effective merchandising and consistent restocking of high-traffic items.
  • Assisted customers with locating and securing desired products.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
Twice Daily - Cashier
Franklin, TN, 03/2004 - 11/2005
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.
  • Answered customer questions and provided store information.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
Twice Daily - Party Hostess
Brentwood, TN, 11/2003 - 03/2004
  • Served food and beverages to guests and refilled glasses promptly.
  • Began and ended events punctually by monitoring time and pacing schedule of activities.
  • Interacted with guests and participated in event activities, giving next-level attention to guests of honor.
  • Greeted and logged in each guest, delivering instructions and details on games and party activities.
  • Responded promptly and politely to guest questions and requests and de-escalated conflicts.
  • Delivered clear, audible instructions for games and activities in language appropriate for age group.
  • Wore required costumes and props to fulfill party requirements.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Assisted serving staff by taking guest drink orders and resolving conflicts.
Fazoli's Restaurant - Cashier
City, STATE, 05/2002 - 11/2003
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer questions and provided store information.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

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Resume Overview

School Attended

  • Lagrange High School

Job Titles Held:

  • Key Holder
  • Cashier
  • Party Hostess
  • Cashier

Degrees

  • High School Diploma

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