Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Hard working, reliable, friendly, and very organized
Experience with handling money and providing excellent customer service
Responsible and mature and always willing to learn
Skills
- Decision Making
- Flexible Work Schedule
- Merchandise Promotion and Display
- Handling Complaints and Inquiries
- Cash Handling and Reconciliation
- Handling Complaints
- Retail Operations
- Basic Mathematics
- Relationship Building
- Willingness to Learn
- Service-Oriented
- Policy Enforcement
- Social Perceptiveness
- Critical Thinking
- Problem Anticipation and Resolution
- Adaptable to Changing Demands
- Service Oriented
- Loss Prevention
- Superior Work Ethic
- Positive and Upbeat
Education and Training
Lagrange High School Lake Charles, LA Expected in 05/2004 ā ā High School Diploma : - :
Experience
San Francisco Goodwill - Key Holder
Commerce, CA, 11/2019 - 03/2020
Commerce, CA, 11/2019 - 03/2020
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Complied with policies and procedures to minimize shrinkage.
- Worked with store management to identify opportunities to drive business and increase sales and profits.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Operated cash register.
- Maintained store and maintained appearance.
- Performed store opening and closing tasks to comply with preset store operations guidelines.
- Opened and closed store in absence of senior managers.
- Signed for incoming shipments in manager's absence.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings [Number]%.
- Recommended improvements to store procedures.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Assisted customers with locating and securing desired products.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Twice Daily - Cashier
Franklin, TN, 03/2004 - 11/2005
Franklin, TN, 03/2004 - 11/2005
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Twice Daily - Party Hostess
Brentwood, TN, 11/2003 - 03/2004
Brentwood, TN, 11/2003 - 03/2004
- Served food and beverages to guests and refilled glasses promptly.
- Began and ended events punctually by monitoring time and pacing schedule of activities.
- Interacted with guests and participated in event activities, giving next-level attention to guests of honor.
- Greeted and logged in each guest, delivering instructions and details on games and party activities.
- Responded promptly and politely to guest questions and requests and de-escalated conflicts.
- Delivered clear, audible instructions for games and activities in language appropriate for age group.
- Wore required costumes and props to fulfill party requirements.
- Answered customers' questions about hours, seating, current wait time and other information.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Assisted serving staff by taking guest drink orders and resolving conflicts.
Fazoli's Restaurant - Cashier
City, STATE, 05/2002 - 11/2003
City, STATE, 05/2002 - 11/2003
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
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resume Strength
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Resume Overview
School Attended
- Lagrange High School
Job Titles Held:
- Key Holder
- Cashier
- Party Hostess
- Cashier
Degrees
- High School Diploma
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