key holder resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives. Manage multiple retail store departments with well-coordinated strategies, industry expertise and exceptional leadership talents. Focused on expanding offerings, increasing customers and boosting revenue with proactive approaches. Specialize in sales of certain products. Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Responsive team leader with strong leadership background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Retail management professional proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in financial administration, scheduling and training.
Skills
Resource management
Store operations oversight
Workplace safety
Team member development
Driving business growth
Store growth planning
Customer outreach
Leadership development
Training & Development
Conflict resolution
Customer Service
Multitasking
Experience
12/2018 to 03/2019Key HolderRichemont | Santa Clara, CA,
Supervised bank deposits and security procedures to support store opening and closing.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Partnered with store leadership team to learn and understand management processes and reports.
Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Compiled weekly monetary reports and records for store managers.
Monitored customer traffic to determine appropriate staffing and create customer engagement strategies.
Sought new to improve metrics by partnering with senior store management.
Maintained and achieved measurable goals to improve sales.
Operated cash register.
Maintained store and maintained appearance.
Performed store opening and closing tasks to comply with preset store operations guidelines.
Opened and closed store in absence of senior managers.
Signed for incoming shipments in manager's absence.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
Set up visually appealing promotional displays.
Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
Assisted customers with locating and securing desired products.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Boosted sales through effective merchandising and consistent restocking of high-traffic items.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Responded to safety and loss prevention incidents.
Enhanced sales by implementing merchandising and promotional improvements.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
08/2016 to 10/2018WaitressMarriott International | Romulus, MI,
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Cleared table and bussed dishes to allow for quick setups.
Set up dining room to meet hospitality and service standards.
Developed strong and lasting resident relationships.
Implemented sanitary food handling, holding and service protocols.
Completed final preparations of dishes and quickly delivered items to customers.
08/2017 to 06/2018CashierRia Financial | Banning, CA,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Helped with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Verified customer identification for alcohol or tobacco purchases.
Received payments for products and issued receipts.
Resolved customer complaints and escalated worsening concerns for remediation.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
07/2015 to 11/2016Cashier Ria Financial | Cypress, CA,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Received payments for products and issued receipts.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Processed hundreds of transactions per day with exceptional accuracy.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Education and Training
Expected in 05/2016 to to High School Diploma | Pocahontas High School, Pocahontas, ARGPA:
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