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Key Holder Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated Key Holder skilled in coordinating employee scheduling and resolving conflict with tact and diplomacy. Proven history of success in maintaining store operations and visual merchandising standards. Understands customer needs to make meaningful suggestions for additional purchases to achieve company goals.

Skills
  • Customer outreach
  • Organizational skills
  • Problem resolution
  • Product ordering
  • Store operations oversight
Experience
Key Holder, 08/2018 to Current
PetsenseAthens, TN,
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Maintained and achieved measurable goals to improve sales.
  • Operated cash register.
  • Maintained store in clean and neat manner.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Set up visually appealing promotional displays.
  • Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Calculated bill totals and tax amounts.
  • Evaluated transactions for suspected fraud.
Service Advisor, 06/2016 to 07/2018
CazooDallas, TX,
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Responded quickly to customer concerns and complaints, typically within 10 minutes.
  • Updated customer accounts in computer system, including submitting payments and changing personal details.
  • Produced repair and installation orders and updated master schedule with assignments.
Sales Associate, 12/2010 to 05/2016
Erickson LivingDetroit, MI,
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Maintained and achieved measurable goals to improve sales.
  • Operated cash register.
  • Maintained store in clean and neat manner.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Set up visually appealing promotional displays.
  • Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Calculated bill totals and tax amounts.
  • Evaluated transactions for suspected fraud.
Sales Professional, 02/2010 to 09/2011
Bluegreen ResortsCity, State,
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
  • Introduced customers to new offerings and updated accounts.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Presented quotations with clear pricing information and deliverables specifications.
Education and Training
: Nursing, Expected in
College of Southern Nevada - Las Vegas, NV
GPA:

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89Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • College of Southern Nevada
Job Titles Held:
  • Key Holder
  • Service Advisor
  • Sales Associate
  • Sales Professional
Degrees
  • Some College (No Degree)

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