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key holder resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Key Holder skilled in coordinating employee scheduling and resolving conflict with tact and diplomacy. Proven history of success in maintaining store operations and visual merchandising standards. Understands customer needs to make meaningful suggestions for additional purchases to achieve company goals.

Skills
  • Resource management
  • Team member development
  • Store operations oversight
  • Workplace safety
  • Product ordering
  • Money Transfer Systems
  • Decision-making
  • Quality assurance
  • Customer outreach
Experience
04/2018 to Current Key Holder Solstice Sunglasses | Pottstown, PA,
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Answered questions and resolved concerns.
  • Signed for incoming shipments in owners's absence.
  • Completed special client deliveries in person.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Maintained store in clean and neat manner.
  • Recommended improvements to store procedures.
  • Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
  • Compiled weekly monetary reports and records for store owner.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Described merchandise and services to customers.
  • Responded to safety and loss prevention incidents.
  • Set up visually appealing promotional displays.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
10/2016 to 03/2018 Shift Leader Wegmans Food Markets | Niagara Falls, NY,
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Delegated tasks to employees and monitored activities and task completion.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Documented receipts, employee hours and inventory movements.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Increased customer base and market share by promoting product through diverse channels.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Assisted with performance reviews to identify areas of improvement.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Created training manual for all employees to use as reference guide.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Managed and empowered cross-functional teams and implemented continuous improvement programs to increase productivity and quality while reducing costs.
06/2015 to 10/2016 Shift Lead Wingstop Inc. | Arlington, TX,
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Completed opening and closing duties to facilitate business operations.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Delegated tasks to employees and monitored activities and task completion.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Resolved customer complaints and reported issues to senior management.
  • Assisted with performance reviews to identify areas of improvement.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Education and Training
Expected in to to Associate of Applied Science | Actuarial Science Collin County Community College District, Plano, TX GPA:
Certifications
  • TABC certified
  • Food manager certified

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Resume Overview

School Attended

  • Collin County Community College District

Job Titles Held:

  • Key Holder
  • Shift Leader
  • Shift Lead

Degrees

  • Associate of Applied Science

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