Personable and dedicated Customer Service expert with extensive experience in Retail and Sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Customer Support
Customer Service
Employee management
Verbal Communication
Report creation
Sales expertise
Problem-solving abilities
Retail sales customer service
Courteous demeanor
Technologically savvy
Data evaluation
Adaptive team player
Customer relations
People skills
Issue and conflict resolution
Experience
07/2022 to 01/2023
Key Holder/Assistant Store ManagerMaine Health – Norway, ME,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Assisted with developing and implementing marketing strategies to improve sales and profitability.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
12/2018 to 12/2020
Customer Service AssociatePanera Bread Co – Gresham, OR,
Assisted customers with questions and issues regarding sales, new products and other related information.
Handled supervisor and escalated situations.
Maintained and built a rapport with customers, vendors, team members and management to create a seamless work environment and shopping experience.
Considered Customer service expert due to the wealth of knowledge and skills gained during my employment.
Multitasking by completing a multitude of different tasks at any given time.
Received calls from internal associates who needed assistance with calls or questions.
Checked to make sure that all customer needs were met and satisfied as well as my own and teams sales goals and tasks.
Documented conversations with customers to track requests, problems and solutions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
11/2016 to 09/2018
Customer AssociateGulf Coast Jewish Family And Community Services – Oakland Park, FL,
Provided excellent customer service to all customers by demonstrating time management skills, and organization in a rapid retail sales results-driven environment.
Assists with new partner training by positively reinforcing successful performance and giving coaching as needed.
Following operational policies and procedures, including those for cash handling and safety and security.
Maintained loss prevention an asset protection goals and polices were met therefore maximizing overall sales while minimizing shrink Provided quality leadership to the floor team when needed and kept the team on track to provide an amazing shopping experience for our customers.
Educated customers on special pricing opportunities and company offerings.
Set up and activated customer accounts.
Trained new employees on procedures and policies to maximize team performance.
01/2014 to 01/2016
Adoption SpecialistHillsborough County Pet Resource Center – City, STATE,
Worked closely with management to avoid calendar conflicts and planned for scenarios potentially impactful on event integrity.
Assisted with analysis of information from guest comments to pinpoint areas of potential improvement in future events and services.
Monitored all patrons for compliance with safety protocols and procedures, providing optimal protection to all guests and staff.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified appropriate community resources and provided referrals for services.
Interviewed potential adopters to assess situations, capabilities and problems.
Conferred with clients to discuss options and goals for various services.
Met with clients to determine necessary services and make treatment recommendations.
Education and Training
Expected in to to
Bachelor of Arts: History- General and Social History University of South Florida - Tampa, FL GPA:
Other Experience and Achievements
Projects and Valuable Experience took lead on multiple projects during my time in school and acted as a leader delegating tasks based on the strengths and weakness of my team.
Secretary and Founder of high schools Gay-Straight Alliance, led the clubs activity planning and recorded meetings, communicated information between leadership and alliance sponsors.
Organized multiple fundraising and outreach events for Relay For Life, multiple pet adoption events.
I have been able use my extensive research and analysis skills to complete research goals, learn and look for new trends and adapt and learn new skills.
Using my interpersonal skills and analyzation skills I was able to lead several pet adoption events during my time as a volunteer at an animal shelter, by working with my team we were able to get all of the pets adopted and managed to recruit new volunteers.
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